MSP IT Help Desk Technician II — Expert Support & Growth

gobravvo; Fort Worth (TX); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Career advancement

Ongoing training

Résumé du poste

gobravvo is seeking an IT Help Desk Technician II (MSP) to join a dynamic managed services team in a full-time role in the United States. The position focuses on Level II technical support across multiple clients, with direct interaction with customers and collaboration with sales and engineering teams to deliver complete IT solutions.

Ideal candidates will have hands-on experience with Windows Server, Active Directory, Exchange, and networking, plus strong communication skills.

Qualifications

• Minimum of 3 years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers/workstations, Exchange Server, and Active Directory
• 2-3 years of experience supporting clients in a sales engineering or similar client-facing role
• Previous experience working in a Managed Service Provider (MSP) environment is required
• Excellent verbal and written communication skills, with the ability to understand and address business and technology issues
• Strong organizational, time-management, and multi-tasking abilities
• Experience with RMM (Remote Monitoring and Management) tools is a plus
• Ability to write proposals and implement technical solutions to meet business requirements
• Self-motivated, results-oriented, and reliable team player
• Strong understanding of business productivity systems and IT best practices
• Sales training experience is a plus

Responsabilités

• Provide pre- and post-sales technical support, including participation in discovery meetings, site visits, technical assessments, and presentations
• Deploy and manage Windows Servers, Active Directory, and Microsoft Exchange Server environments
• Design and implement Local Area Networks (LANs) and network security protocols
• Monitor and optimize network software and hardware for peak performance
• Build and deploy file servers and cloud computing solutions
• Configure and support VOIP and telephone solutions
• Troubleshoot network infrastructure issues, using event logs and alerts to drive repairs
• Manage new user onboarding processes and technical account management
• Utilize RMM (Remote Monitoring and Management) tools for proactive system monitoring and maintenance
• Generate proposals and technical documentation to support client business needs
• Engage in ongoing professional development and contribute to a positive team environment

Connaissances

Windows Server

Active Directory

Microsoft Exchange Server

Networking

VOIP

RMM tools

Outils

RMM tools

Description du poste

gobravvo is seeking an IT Help Desk Technician II (MSP) to join a dynamic managed services team in a full-time role in the United States. The position focuses on Level II technical support across multiple clients, with direct interaction with customers and collaboration with sales and engineering teams to deliver complete IT solutions.

Ideal candidates will have hands-on experience with Windows Server, Active Directory, Exchange, and networking, plus strong communication skills.