Client Support Technician 2

Dresner Group; Columbia (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company-supplied lunches every other week

Opportunities for skill development

Job summary

Dresner Group, based in Columbia, MD, is seeking a Full-Time Client Support Technician 2 to join our team. In this role, you will provide IT support and solutions to our clients, occasionally working onsite.

The ideal candidate thrives in a team environment, has strong communication skills, and is proficient in various IT systems and technologies. A Bachelor’s degree in information technology or equivalent experience is expected.

Enjoy perks like company-supplied lunches and opportunities to learn from talented staff.

Qualifications

• Hands-on working experience in IT.
• Flexibility to work non-business hours when needed.
• Industry certifications or a strong desire to obtain them.

Responsibilities

• Provide IT support & the occasional miracle to our clients.
• Utilize the latest tools while resolving issues.
• Interact with clients in a professional and friendly manner.

Skills

Problem-solving

Attention to detail

Communication skills

Experience with Active Directory

Knowledge of TCP/IP, DNS, and DHCP

Education

Bachelor’s degree in information technology

Tools

Firewall management

Anti-virus software

Microsoft servers and operating systems

Job description

Job Description

Dresner Group provides IT support, solutions, and occasional miracles to small/medium sized businesses. We’re looking for a Full‑Time Client Support Technician 2 to join our growing team. You will primarily work from our Columbia, MD office, while occasionally going onsite to our clients.

This job may be for you if:

• Company‑supplied lunches every other week (Sushi Sono is an added bonus).
• You thrive in a team environment and love learning new skills from our talented staff.
• You enjoy solving problems, love taking on difficult challenges, and dig until you find solutions.
• You pay attention to details; anything worth doing is done right, every single time.
• You think fast, learn quickly, and roll with the punches when things change.
• You communicate clearly, write well, and speak eloquently. You are comfortable communicating in writing and on the phone.
• You understand what a Managed Service Provider (MSP) is and how we function.
• You have experience working with Active Directory, firewalls, switches, anti‑virus software & remediation, print servers, Microsoft servers & operating systems, TCP/IP, DNS, and DHCP.

Your Responsibilities:

• Provide IT support & the occasional miracle to our clients.
• Utilize the latest and greatest tools that IT has to offer while resolving issues.
• Interact with our clients in a professional and friendly manner, explaining technical concepts in plain language.

Qualifications

• Hands‑on working experience in IT.
• Bachelor’s degree in information technology or equivalent working experience.
• Flexibility to work non‑business hours when needed.
• Industry certifications or a strong desire to obtain them (e.g., MCDST, MCTS, A+, Network+, CCA, VCP, MCSA, MCITP).

All your information will be kept confidential according to EEO guidelines.