Onsite IT Technician II — Field MSP Support

Trinware LLC; Centennial (CO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Life Insurance and Disability

Job summary

TrinWare seeks a Level 2 Onsite Technician in Centennial, CO. You will be the face of the company at client sites, handling end-user and infrastructure issues, and delivering professional onsite service.

This role involves travel between client locations, strong communication, and adherence to our service model. The ideal candidate has 3+ years IT support experience, MSP background preferred, and solid Windows and Microsoft 365 skills.

Qualifications

• 3+ years IT support experience, preferably in a Managed Services environment.
• Strong troubleshooting across Windows 10/11 and Windows Server environments.
• Hands-on experience with Microsoft 365 (Exchange Online, Entra ID, Teams, SharePoint basics).

Responsibilities

• Resolve end-user and infrastructure issues across multiple client environments.
• Execute onsite service visits efficiently and professionally.
• Manage and close tickets daily while maintaining quality standards.
• Document all work clearly and completely in the ticketing system.
• Communicate with clients in plain, professional language.
• Follow established processes, escalation paths, and service standards.
• Coordinate with the service desk and leadership when needed.
• Maintain awareness of schedule and ensure on-time arrival to all appointments.

Skills

IT support

Windows troubleshooting

Microsoft 365

Tools

Windows Server

Firewall knowledge

Job description

TrinWare seeks a Level 2 Onsite Technician in Centennial, CO. You will be the face of the company at client sites, handling end-user and infrastructure issues, and delivering professional onsite service.

This role involves travel between client locations, strong communication, and adherence to our service model. The ideal candidate has 3+ years IT support experience, MSP background preferred, and solid Windows and Microsoft 365 skills.