MSP IT Help Desk Technician II – Growth & Cloud

gobravvo; Shreveport (LA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Ongoing training

Job summary

gobravvo seeks an IT Help Desk Technician II (MSP) in Shreveport, LA to deliver IT support and solutions for business clients within a managed services environment. You will work closely with sales and technical teams to deploy and maintain core technologies.

The ideal candidate has 3+ years MSP experience and strong skills in Windows Server, Active Directory, and Exchange, plus customer-facing communication. Training and career growth are offered in a collaborative team setting.

Qualifications

• Previous experience working in a Managed Service Provider (MSP) environment is required.
• At least 3 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, Exchange Server, and Active Directory.
• 2-3 years of client-facing experience, such as sales engineering, with strong communication skills.
• Ability to write technical proposals and implement IT solutions that fulfill business needs.
• Strong organizational, time management, multi-tasking, and customer service skills.
• Experience with RMM (remote monitoring and management) tools is highly beneficial.
• Results-driven, self-motivated, reliable, and a strong team player.

Responsibilities

• Collaborate with sales teams to provide pre- and post-sales technical support, including participating in discovery meetings, site visits, proposals, and presentations.
• Deploy and manage Windows Servers, Active Directory, and Microsoft Exchange Server environments.
• Design and implement Local Area Networks and network security solutions for varied business clients.
• Optimize and maintain network software, hardware, and infrastructure.
• Configure and deploy VOIP solutions and file servers, including cloud computing solutions.
• Troubleshoot network infrastructure issues and monitor alert systems to ensure operational efficiency.
• Provide technical account management and ongoing client support, including new user onboarding.
• Utilize event logs and technical assessment tools to troubleshoot and repair IT issues.
• Receive and resolve escalated service requests requiring advanced technical expertise.

Skills

MSP experience

Windows Servers

Active Directory

Exchange Server

Networking

Client-facing

RMM tools

Sales training

Tools

RMM tools

Job description

gobravvo seeks an IT Help Desk Technician II (MSP) in Shreveport, LA to deliver IT support and solutions for business clients within a managed services environment. You will work closely with sales and technical teams to deploy and maintain core technologies.

The ideal candidate has 3+ years MSP experience and strong skills in Windows Server, Active Directory, and Exchange, plus customer-facing communication. Training and career growth are offered in a collaborative team setting.