IT Support Engineer (MSP)

gobravvo; Shreveport (LA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Career advancement opportunities

Training and development

Job summary

gobravvo in Shreveport, LA is seeking an IT Support Engineer (MSP) to deliver world-class technical support across diverse client environments. You will help design and implement network and server infrastructures, configure Active Directory and Exchange, and assist sales with technical scoping.

Ideal candidates have 5+ years of hands-on networking and server experience, strong client-facing skills, and a drive to stay current with IT trends.

Qualifications

• 5+ years configuring networking equipment, Windows servers, workstations, Exchange Server, and Active Directory.
• 3+ years in a client-facing environment such as sales engineering or technical account management.
• Excellent verbal and written communication skills for non-technical stakeholders.

Responsibilities

• Provide pre- and post-sales technical support (discovery meetings, assessments, proposals, presentations).
• Architect, deploy, and manage network infrastructure (routers, switches, firewalls) with strong security and performance.
• Implement and monitor network security measures to safeguard client data and operations.
• Deploy and administer Windows Server environments, Active Directory, and Exchange Server.
• Design and maintain LANs and network software/hardware.
• Configure and deploy VoIP solutions for clients.
• Troubleshoot and resolve complex network issues to minimize downtime.
• Monitor alert systems and address issues per guidelines.
• Handle escalated service requests needing advanced knowledge.
• Assist in onboarding new users into client IT environments.

Skills

Client-facing communication

Problem solving

Technical collaboration

Time management

Tools

Networking hardware

Windows Server

Active Directory

Exchange Server

VoIP systems

Job description

IT Support Engineer (MSP) positions are crucial for companies that rely on technology-driven solutions and ongoing technical support to keep their systems running efficiently. As a valued member of a managed services provider (MSP) team, the IT Support Engineer (MSP) delivers comprehensive technical assistance to clients, ensuring optimal performance and security of their IT infrastructure. This role is ideal for professionals who enjoy problem-solving, working in dynamic environments, and leveraging technology to meet evolving business needs. Joining a leading IT solutions provider in Shreveport, LA, as a Full-time IT Support Engineer (MSP) offers the opportunity to collaborate with diverse clients, expand technical expertise, and contribute to a growing organization committed to innovation and customer satisfaction.

IT Support Engineer (MSP) - Summary

The IT Support Engineer (MSP) is responsible for delivering world-class technical support and solutions to clients, primarily focusing on network architecture, server administration, and technical account management. The role involves collaborating with sales teams for pre- and post-sales activities, implementing robust network and server infrastructures, and ensuring clients' IT environments are secure and efficient. As a key point of contact, the IT Support Engineer (MSP) communicates technical concepts clearly, troubleshoots complex issues, and strives to deliver exceptional client experiences. Working as an IT Support Engineer (MSP) in Shreveport, LA, provides a unique opportunity to work with a variety of industries and contribute to the technological advancement of businesses in the region.

Duties & Responsibilities

• Collaborate with sales teams to provide pre- and post-sales technical support, including discovery meetings, site assessments, proposals, and presentations.
• Architect, deploy, and manage network infrastructure such as routers, switches, managed switches, and firewalls, ensuring robust security and performance.
• Implement and monitor network security measures to safeguard client data and operations.
• Deploy and administrate Windows Servers, Active Directory, and Microsoft Exchange Server environments.
• Design, optimize, and maintain local area networks and network software/hardware.
• Build and implement file servers and cloud computing solutions tailored to client needs.
• Configure and deploy VoIP solutions, providing seamless communication channels for clients.
• Troubleshoot and resolve complex network infrastructure issues, minimizing downtime for clients.
• Monitor alert systems and proactively address technical issues in accordance with established guidelines.
• Receive and resolve escalated service requests that require advanced technical knowledge.
• Facilitate new user onboarding, ensuring smooth integration into client IT systems.

Salary & Benefits

• Competitive compensation aligned with experience and industry standards.
• Comprehensive benefits package.
• Opportunities for career advancement and ongoing professional development.
• Challenging and rewarding work environment designed to foster growth and learning.
• Access to a variety of technical projects and exposure to the latest IT solutions in the managed services sector.

Qualifications & Requirements

• At least 5 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange Server, and Active Directory.
• Minimum of 3 years in a client-facing environment, such as sales engineering or technical account management.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Strong organizational and time-management abilities, with proven multitasking skills.
• Experience in writing technical proposals and implementing solutions that address business needs.
• Self-motivated, results-oriented, reliable, and collaborative team player.
• In-depth understanding of technology and business productivity systems.
• Familiarity with remote monitoring and management (RMM) tools such as Kaseya or ConnectWise.
• Experience with professional services automation (PSA) or ticketing systems like Autotask or ConnectWise.
• Exceptional problem-solving skills and a commitment to delivering outstanding customer service.
• Sales training and previous experience in a managed services provider (MSP) environment are highly desirable.

Ideal Candidate Snapshot

• Certifications such as CompTIA Network+, CompTIA Security+, MCSA, MCSE, MCITP, or Cisco credentials (CCNA, CCIE) are considered a significant advantage.
• Proven track record of success in high-pressure, client-facing technical support roles within an MSP environment.
• Excellent interpersonal skills, with the ability to build trust and rapport with diverse clients.
• Demonstrated ability to stay current with emerging technologies and industry trends.
• Energetic and enthusiastic about solving complex IT challenges and creating value for clients.

Other Relevant Information

• The IT Support Engineer (MSP) role is a Full-time position with a respected IT solutions provider in Shreveport, LA.
• The company is committed to fostering a positive, inclusive, and growth-oriented workplace.
• Ongoing training and career development opportunities are available to support professional advancement.
• Shreveport, LA, offers a vibrant professional community and an excellent quality of life for IT professionals.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.