IT Help Desk Technician II (MSP)

gobravvo; Nashville (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

gobravvo in Nashville, TN seeks an IT Help Desk Technician II (MSP) to deliver technical support in a dynamic MSP environment. You will deploy and manage Windows Servers, Active Directory, VOIP, and Exchange Server while supporting client infrastructures and cloud solutions.

Ideal candidates bring 3+ years in networking, Windows server work, and customer-facing roles. Strong communication and problem-solving skills are essential to thrive in a fast-paced, service-focused team.

Qualifications

• Minimum 3 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, and Active Directory.
• 2-3 years in a client-facing technical role such as sales engineering or technical account management.

Responsibilities

• Provide comprehensive technical support to clients including pre- and post-sales activities and ongoing account management.
• Deploy and manage Windows Servers, Active Directory, and related infrastructure.
• Design and implement LANs to enhance client connectivity and performance.
• Maintain security protocols to safeguard client information and infrastructure.
• Troubleshoot network software and hardware for reliability.
• Build and deploy file servers and cloud solutions for clients.
• Configure and maintain VOIP solutions for effective communication.
• Perform advanced network troubleshooting and resolve escalated issues.
• Administer Microsoft Exchange Server environments.
• Support and manage telephone solutions for client communication.
• Monitor alert systems and respond to notifications per protocols.
• Use event logs to diagnose and repair issues.
• Handle escalated service requests with timely resolutions.
• Assist with new user onboarding and setup for clients' staff.

Skills

Windows servers

Active Directory

Networking equipment

VOIP

Exchange Server

Customer-facing

RMM tools

CCNA or Cisco

Communication skills

MSP experience

Job description

IT Help Desk Technician II (MSP)

Job Overview

We are seeking a skilled IT Help Desk Technician II (MSP) for a full-time role in Nashville, TN. This position is ideal for professionals with both technical expertise and excellent interpersonal skills, looking to contribute within a dynamic managed service provider (MSP) environment. As an IT Help Desk Technician II (MSP), you will play a vital role in delivering responsive technical support and innovative IT solutions that align with clients’ business objectives. Working in Nashville, TN offers a vibrant community with a growing technology sector, providing an inspiring backdrop for advancing your IT career.

Key Responsibilities

• Provide comprehensive technical support to clients, including pre- and post-sales assistance through discovery meetings, site visits, proposals, presentations, technical assessments, and ongoing account management.
• Deploy and manage Windows Servers, Active Directory, and related infrastructure.
• Design and implement Local Area Networks (LANs) to enhance client connectivity and performance.
• Maintain and monitor network security protocols to safeguard client information and infrastructure.
• Optimize, maintain, and troubleshoot network software and hardware for optimal reliability and efficiency.
• Build and deploy file servers and cloud computing solutions, ensuring seamless integration for clients.
• Configure, implement, and maintain VOIP solutions to support effective communication.
• Perform advanced network infrastructure troubleshooting and resolve escalated technical issues.
• Administer and manage Microsoft Exchange Server environments.
• Support and manage telephone solutions to ensure consistent client communication capabilities.
• Monitor alert systems, respond promptly to notifications, and follow established protocols for resolution.
• Use event log messages and system alerts to identify, diagnose, and repair technical issues efficiently.
• Handle escalated service requests with a focus on timely and thorough resolution.
• Assist with new user onboarding, ensuring a smooth transition and setup for clients’ staff.

Qualifications & Requirements

• Minimum of 3 years’ hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange Server, and Active Directory.
• 2-3 years of experience in a client-facing technical role, such as sales engineering or technical account management.
• Excellent verbal and written communication skills, with the ability to interface with clients to understand their technology needs and challenges.
• Strong organizational and time-management abilities, adept at managing multiple tasks and priorities.
• Experience developing technical proposals and implementing IT solutions for business requirements.
• Self-motivated, reliable, professional, and collaborative team player with a results-oriented mindset.
• Strong understanding of business productivity systems and general IT best practices.
• Experience with RMM (remote monitoring and management) tools is preferred.
• Proven high-level problem-solving skills, exceptional customer service, and ability to thrive in a fast-paced environment.
• Previous sales training and experience in an MSP setting are advantageous.

Preferred Certifications

• CompTIA Net+ and/or CompTIA Security+ certifications are beneficial.
• MCSA, MCSE, MCITP, or other Microsoft certifications are a plus.
• CCNA or CCIE (Cisco) certifications are highly valued.

Career Growth & Work Environment

Joining the team as an IT Help Desk Technician II (MSP) in Nashville, TN provides opportunities for professional growth, ongoing training, and challenging work in a supportive environment. The company is committed to fostering a culture of learning and advancement for all its employees.