IT Help Desk Technician II (MSP)

gobravvo; Shreveport (LA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Ongoing training

Job summary

gobravvo seeks an IT Help Desk Technician II (MSP) in Shreveport, LA to deliver IT support and solutions for business clients within a managed services environment. You will work closely with sales and technical teams to deploy and maintain core technologies.

The ideal candidate has 3+ years MSP experience and strong skills in Windows Server, Active Directory, and Exchange, plus customer-facing communication. Training and career growth are offered in a collaborative team setting.

Qualifications

• Previous experience working in a Managed Service Provider (MSP) environment is required.
• At least 3 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, Exchange Server, and Active Directory.
• 2-3 years of client-facing experience, such as sales engineering, with strong communication skills.
• Ability to write technical proposals and implement IT solutions that fulfill business needs.
• Strong organizational, time management, multi-tasking, and customer service skills.
• Experience with RMM (remote monitoring and management) tools is highly beneficial.
• Results-driven, self-motivated, reliable, and a strong team player.

Responsibilities

• Collaborate with sales teams to provide pre- and post-sales technical support, including participating in discovery meetings, site visits, proposals, and presentations.
• Deploy and manage Windows Servers, Active Directory, and Microsoft Exchange Server environments.
• Design and implement Local Area Networks and network security solutions for varied business clients.
• Optimize and maintain network software, hardware, and infrastructure.
• Configure and deploy VOIP solutions and file servers, including cloud computing solutions.
• Troubleshoot network infrastructure issues and monitor alert systems to ensure operational efficiency.
• Provide technical account management and ongoing client support, including new user onboarding.
• Utilize event logs and technical assessment tools to troubleshoot and repair IT issues.
• Receive and resolve escalated service requests requiring advanced technical expertise.

Skills

MSP experience

Windows Servers

Active Directory

Exchange Server

Networking

Client-facing

RMM tools

Sales training

Tools

RMM tools

Job description

IT Help Desk Technician II (MSP) – Full-time in Shreveport, LA

Are you an experienced IT professional passionate about client support and technical problem-solving? We are seeking an IT Help Desk Technician II (MSP) to join a leading IT solutions provider in Shreveport, LA. In this full-time role, you will play a key part in delivering IT support, troubleshooting, and technology solutions for business clients in a managed services environment. The IT Help Desk Technician II (MSP) is a vital part of the team, responsible for both hands-on technical tasks and client communication, ensuring exceptional service and technical excellence.

As an IT Help Desk Technician II (MSP), you will leverage your expertise in Windows servers, network design, and cloud solutions to build and support robust IT infrastructures for diverse clients. Your day-to-day responsibilities will involve working closely with sales and technical teams, deploying and maintaining core business technologies, and handling escalated support requests. Strong communication skills are essential as you interact with business clients to understand their needs and deliver tailored technology solutions. If you thrive in a dynamic, client-facing environment and are driven to provide outstanding technical support, this position in Shreveport, LA is an excellent opportunity to advance your career.

One of the unique advantages of working as an IT Help Desk Technician II (MSP) in Shreveport, LA is the opportunity to engage with a wide range of local businesses and industries, making every project a new learning experience. This full-time role also offers ongoing training, career growth paths, and a supportive team environment where your technical skills and customer service abilities will be highly valued.

IT Help Desk Technician II (MSP) - Summary

• Deliver technical support and IT solutions for business clients in a managed services environment.
• Serve as a key technical resource, handling escalated support requests and implementing advanced IT solutions.
• Engage directly with clients, understanding their business and technology needs to provide optimal support.
• Benefit from ongoing training, a collaborative team, and a clear career progression path.

Duties & Responsibilities

• Collaborate with sales teams to provide pre- and post-sales technical support, including participating in discovery meetings, site visits, proposals, and presentations.
• Deploy and manage Windows Servers, Active Directory, and Microsoft Exchange Server environments.
• Design and implement Local Area Networks and network security solutions for varied business clients.
• Optimize and maintain network software, hardware, and infrastructure.
• Configure and deploy VOIP solutions and file servers, including cloud computing solutions.
• Troubleshoot network infrastructure issues and monitor alert systems to ensure operational efficiency.
• Provide technical account management and ongoing client support, including new user onboarding.
• Utilize event logs and technical assessment tools to troubleshoot and repair IT issues.
• Receive and resolve escalated service requests requiring advanced technical expertise.

Salary & Benefits

• Competitive compensation package (details provided during interview process).
• Comprehensive benefits offerings, including health insurance and retirement plans.
• Opportunities for ongoing professional training and career advancement.
• Supportive and collaborative work environment.

Qualifications & Requirements

• Previous experience working in a Managed Service Provider (MSP) environment is required.
• At least 3 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, Exchange Server, and Active Directory.
• 2-3 years of client-facing experience, such as sales engineering, with strong communication skills.
• Ability to write technical proposals and implement IT solutions that fulfill business needs.
• Strong organizational, time management, multi-tasking, and customer service skills.
• Experience with RMM (remote monitoring and management) tools is highly beneficial.
• Results-driven, self-motivated, reliable, and a strong team player.
• Understanding of business productivity systems and technology trends.
• Sales training experience is a plus.

Ideal Candidate Snapshot

• Holds industry-recognized certifications such as CompTIA Net+, CompTIA Security+, MCSA, MCSE, MCITP, or CCNA/CCIE.
• Demonstrates advanced technical troubleshooting and analytical skills.
• Communicates effectively with both technical and non-technical stakeholders.
• Thrives in a fast-paced, client-focused environment and adapts quickly to new challenges.
• Is eager for continued professional development and growth within the IT services industry.

Other Relevant Information

• This IT Help Desk Technician II (MSP) role is a full-time opportunity based in Shreveport, LA, offering exposure to a diverse client base.
• Candidates will gain extensive experience with cutting-edge IT solutions, cloud technology, and network management.
• The company values innovation, teamwork, and a commitment to exceeding client expectations.