MSP IT Help Desk Technician II - Client-Focused Support

gobravvo; Miami (FL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan options

Job summary

gobravvo in Miami, FL is seeking an IT Help Desk Technician II for an MSP environment, delivering technical support to business clients and assisting with network deployments and ongoing maintenance. You will work with Windows Servers, Active Directory, Exchange, LAN design, VOIP, and security measures while collaborating with sales and technical teams to provide end-to-end IT solutions.

The role offers professional development, certifications, and a path for growth within a dynamic MSP, with a

Qualifications

• Minimum 3 years configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange Server, and Active Directory in an MSP environment.
• 2-3 years of client-facing experience, such as sales engineering or technical consulting.
• Strong verbal and written communication skills, with the ability to explain technical concepts to business users.
• Demonstrated organizational and time-management abilities.
• Experience drafting proposals and implementing technical solutions tailored to business objectives.

Responsibilities

• Collaborate with sales teams to provide pre- and post-sales technical support, including discovery meetings, site visits, proposals, presentations, technical assessments, and implementation.
• Deploy, manage, and troubleshoot Windows Servers, Active Directory, and Microsoft Exchange Server environments.
• Design, implement, and maintain Local Area Networks (LANs) for business clients.
• Implement, monitor, and optimize network security protocols to protect client data and systems.
• Install, configure, and maintain network hardware and software, ensuring reliable performance.
• Build, deploy, and manage file servers and cloud computing solutions tailored to client needs.
• Configure and deploy VOIP solutions to enhance client communication systems.
• Troubleshoot complex network infrastructure issues and resolve escalated service requests efficiently.

Skills

Networking

Windows Server

Active Directory

Exchange Server

RMM tools

Client-facing

Communication

Tools

RMM tools

Microsoft Exchange Server

Job description

gobravvo in Miami, FL is seeking an IT Help Desk Technician II for an MSP environment, delivering technical support to business clients and assisting with network deployments and ongoing maintenance. You will work with Windows Servers, Active Directory, Exchange, LAN design, VOIP, and security measures while collaborating with sales and technical teams to provide end-to-end IT solutions.

The role offers professional development, certifications, and a path for growth within a dynamic MSP, with a