Senior IT Support & Help Desk Technician II

gobravvo; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

gobravvo in Dallas, TX is seeking an IT Support Specialist (Help Desk Technician II) to deliver advanced IT support for business environments within a fast-paced MSP. The role emphasizes Windows 10/11, Windows Server 2016/2019, networking, and security solutions, with opportunities to work on enterprise-grade systems.

The ideal candidate has prior experience in IT support, strong troubleshooting skills, and a proactive, growth-oriented mindset.

Qualifications

• Three or more years in IT help desk, desktop support, or similar roles.
• Hands-on with Windows desktop/server environments and networking.
• Experience with enterprise firewall solutions (SonicWall, Meraki) is preferred.
• Strong customer service and ability to explain technical concepts clearly.
• Proactive, self-motivated and committed to ongoing learning.

Responsibilities

• Provide advanced IT support for Windows 10/11 and Windows Server 2016/2019.
• Diagnose and resolve LAN/WAN networking issues and monitor systems.
• Onboard new users and provision accounts.
• Install and configure network hardware and related IT infrastructure.
• Respond to escalated tickets and assist in incident response.
• Support and maintain facility systems as needed.

Skills

Windows OS

Networking

Troubleshooting

Server administration

Firewall management

Customer service

Escalation handling

Education

3+ years IT help desk experience

Tools

SonicWall

Meraki

RMM

Job description

gobravvo in Dallas, TX is seeking an IT Support Specialist (Help Desk Technician II) to deliver advanced IT support for business environments within a fast-paced MSP. The role emphasizes Windows 10/11, Windows Server 2016/2019, networking, and security solutions, with opportunities to work on enterprise-grade systems.

The ideal candidate has prior experience in IT support, strong troubleshooting skills, and a proactive, growth-oriented mindset.