IT Help Desk Technician II (MSP)

gobravvo; Miami (FL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan options

Job summary

gobravvo in Miami, FL is seeking an IT Help Desk Technician II for an MSP environment, delivering technical support to business clients and assisting with network deployments and ongoing maintenance. You will work with Windows Servers, Active Directory, Exchange, LAN design, VOIP, and security measures while collaborating with sales and technical teams to provide end-to-end IT solutions.

The role offers professional development, certifications, and a path for growth within a dynamic MSP, with a

Qualifications

• Minimum 3 years configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange Server, and Active Directory in an MSP environment.
• 2-3 years of client-facing experience, such as sales engineering or technical consulting.
• Strong verbal and written communication skills, with the ability to explain technical concepts to business users.
• Demonstrated organizational and time-management abilities.
• Experience drafting proposals and implementing technical solutions tailored to business objectives.

Responsibilities

• Collaborate with sales teams to provide pre- and post-sales technical support, including discovery meetings, site visits, proposals, presentations, technical assessments, and implementation.
• Deploy, manage, and troubleshoot Windows Servers, Active Directory, and Microsoft Exchange Server environments.
• Design, implement, and maintain Local Area Networks (LANs) for business clients.
• Implement, monitor, and optimize network security protocols to protect client data and systems.
• Install, configure, and maintain network hardware and software, ensuring reliable performance.
• Build, deploy, and manage file servers and cloud computing solutions tailored to client needs.
• Configure and deploy VOIP solutions to enhance client communication systems.
• Troubleshoot complex network infrastructure issues and resolve escalated service requests efficiently.

Skills

Networking

Windows Server

Active Directory

Exchange Server

RMM tools

Client-facing

Communication

Tools

RMM tools

Microsoft Exchange Server

Job description

IT Help Desk Technician II (MSP) – Full-time in Miami, FL

Are you passionate about delivering exceptional technical support and eager to work in a dynamic managed services provider (MSP) environment? Our client, a leading provider of IT solutions, is seeking a qualified IT Help Desk Technician II (MSP) to join their growing team in Miami, FL. This full-time opportunity is ideal for an IT professional with proven experience in technical troubleshooting, strong client communication skills, and a desire to contribute to the success of a collaborative MSP team.

The IT Help Desk Technician II (MSP) will play a vital role in supporting business clients by deploying, maintaining, and optimizing network infrastructures, servers, and business applications. This position requires a deep understanding of Windows Servers, Active Directory, network security, and client-facing technical consultation. As an IT Help Desk Technician II (MSP), you will work closely with sales and technical teams to deliver comprehensive IT solutions, assist with pre- and post-sales support, and provide hands-on implementation services. Our client values a proactive approach, excellent customer service, and a commitment to ongoing learning and development within the MSP industry.

IT Help Desk Technician II (MSP) - Summary

• Full-time position based in Miami, FL, supporting a wide range of business clients.
• Work within a leading IT solutions provider focused on delivering managed services.
• Opportunity for professional growth and ongoing technical training.

Duties & Responsibilities

• Collaborate with sales teams to provide pre- and post-sales technical support, including discovery meetings, site visits, proposals, presentations, technical assessments, and implementation.
• Deploy, manage, and troubleshoot Windows Servers, Active Directory, and Microsoft Exchange Server environments.
• Design, implement, and maintain Local Area Networks (LANs) for business clients.
• Implement, monitor, and optimize network security protocols to protect client data and systems.
• Install, configure, and maintain network hardware and software, ensuring reliable performance.
• Build, deploy, and manage file servers and cloud computing solutions tailored to client needs.
• Configure and deploy VOIP solutions to enhance client communication systems.
• Troubleshoot complex network infrastructure issues and resolve escalated service requests efficiently.
• Oversee new user onboarding, including account setup and initial training.
• Monitor alert systems and respond according to established guidelines to maintain uptime and service reliability.
• Document service requests, repairs, and resolutions clearly and accurately.
• Utilize event logs and RMM (remote monitoring and management) tools to analyze and resolve technical issues.
• Participate in ongoing technical account management, ensuring high client satisfaction and retention.

Salary & Benefits

• Competitive compensation package, commensurate with experience.
• Comprehensive benefits including health insurance, paid time off, and retirement plan options.
• Opportunities for professional development, certifications, and ongoing technical training.
• Supportive work environment with a focus on career progression.

Qualifications & Requirements

• Minimum 3 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange Server, and Active Directory in an MSP environment.
• 2-3 years of client-facing experience, such as sales engineering or technical consulting.
• Strong verbal and written communication skills, with the ability to explain technical concepts to business users.
• Demonstrated organizational and time-management abilities.
• Experience drafting proposals and implementing technical solutions tailored to business objectives.
• Proven results-orientation, reliability, professionalism, and ability to work both independently and as part of a high-performing team.
• In-depth understanding of business productivity systems and modern IT best practices.
• Experience with RMM tools is a plus.
• Strong problem-solving skills, excellent multi-tasking capabilities, and a focus on delivering exceptional customer service.
• Sales training experience considered a plus.

Ideal Candidate Snapshot

• CompTIA Network+ and/or CompTIA Security+ certifications preferred.
• Microsoft certifications such as MCSA, MCSE, or MCITP highly desirable.
• Cisco certifications (CCNA, CCIE) are advantageous.
• Demonstrates enthusiasm for ongoing learning, professional certification, and contributing to a positive team culture.
• Adaptable, resourceful, and eager to support clients in a fast-paced MSP environment.

Other Relevant Information

• Join an innovative IT solutions provider with a reputation for challenging work and career advancement opportunities.
• Engage in continuous learning with access to the latest technologies and industry best practices.
• Collaborate with a skilled team dedicated to delivering outstanding IT services to business clients in Miami, FL.
• Enjoy the benefits of working in a vibrant metropolitan area with a thriving business community.

EEO Statement: Our client is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.