MSP Field Systems Engineer II - Onsite & Remote Support

F3 Design; Town of Morristown (NY); On-site; USD 70,000 - 85,000; Full time

Job summary

Exigent is a managed services provider actively seeking an experienced L2 Field Systems Engineer to support client environments across New Jersey and New York City. The role combines on-site and remote work with a focus on endpoints, servers, networks, and cloud services.

You will be the face of Exigent at client locations, delivering strong technical troubleshooting and exceptional client service while adhering to MSP processes and after-hours on-call if needed.

Qualifications

• 5+ years of professional IT support experience, including at least 3 years supporting multiple client environments within an MSP, VAR, or IT consulting organization.
• Strong experience supporting Windows Desktop and Windows Server environments.
• Administration and troubleshooting experience with Microsoft 365, Active Directory, email, collaboration, identity, and cloud services.
• Experience supporting macOS in business environments.
• Practical knowledge of business networks, including switches, firewalls, wireless networks, VPNs, VLANs, DNS, DHCP, and internet connectivity.
• Experience with virtualization, backup and recovery technologies, server hardware, and storage.
• Working knowledge of modern endpoint, identity, email, and cybersecurity technologies.
• Experience using ticketing/PSA and remote monitoring and management platforms.
• Strong troubleshooting, documentation, communication, and escalation skills.

Responsibilities

• Provide on-site and remote support for desktops, laptops, servers, networks, Microsoft 365, cloud services, and security technologies.
• Serve as a trusted technical presence at client locations, with potential to be primarily assigned to one client while supporting others as business needs evolve.
• Troubleshoot issues ranging from end-user requests to more complex server, network, cloud, and infrastructure incidents.
• Own assigned tickets through resolution or appropriate escalation, including communication, documentation, coordination, and follow-up.
• Perform hands-on field engineering work, including equipment installation and replacement, deployments, connectivity troubleshooting, and site-related technical support.
• Assist with client onboarding, technology refreshes, migrations, infrastructure upgrades, and other project work.
• Collaborate with internal engineers, project teams, client stakeholders, and third-party vendors.
• Maintain accurate ticket notes, client documentation, inventories, and configuration records.
• Follow established security, change-management, escalation, and service delivery processes.
• Participate in a rotating after-hours on-call schedule.
• Represent Exigent professionally and create a positive client experience.

Skills

Excellent communication

Calm professional presence

Organizational habits

Ownership mindset

Independent work

Adaptability

Accurate ticketing

Willingness to learn

Travel to client sites NJ/NYC

On-call availability

Tools

Windows Desktop

Windows Server

Microsoft 365

Active Directory

DNS/DHCP/VPN

Networking concepts

Virtualization

Backup/recovery

Ticketing/PSA

NinjaOne/Kaseya/Automate

ConnectWise Manage

Job description

Exigent is a managed services provider actively seeking an experienced L2 Field Systems Engineer to support client environments across New Jersey and New York City. The role combines on-site and remote work with a focus on endpoints, servers, networks, and cloud services.

You will be the face of Exigent at client locations, delivering strong technical troubleshooting and exceptional client service while adhering to MSP processes and after-hours on-call if needed.