MSP Field Technician: Onsite Tech & Project Expert

Intermax Networks

Coeur d'Alene (ID)

On-site

USD 42,000 - 66,000

Full time

9 hours ago

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Job summary

Intermax Networks is seeking a Field Technician to provide hands-on IT support for managed service customers, both remotely and onsite. You will diagnose and resolve desktop, network, and application issues, install and configure workstations, and support technology deployments and upgrades.

You will work closely with Help Desk, Systems Engineers and vendors, communicating clearly with customers and documenting all steps.

Qualifications

2+ years of professional IT support, desktop support, systems administration, or related technical experience.
Strong troubleshooting across Windows workstations, apps, peripherals, and network connectivity.
Working knowledge of Microsoft 365 administration and troubleshooting.
Experience supporting Windows desktop operating systems in business environments.
Understanding of Active Directory and user/device administration.
Knowledge of TCP/IP, DNS, DHCP, Wi‑Fi, and basic network troubleshooting.
Strong verbal and written communication skills.
Strong customer service skills and the ability to work directly with customers.
Ability to independently troubleshoot technical problems while escalation when needed.
Ability to document technical work clearly and accurately.
Valid driver’s license and ability to travel to customer locations.

Responsibilities

Respond to and resolve escalated technical issues from the Help Desk involving desktops, laptops, peripherals, applications, connectivity, and customer environments.
Provide remote and onsite technical support for managed service customers.
Diagnose hardware, operating system, application, authentication, and connectivity issues.
Install, configure, deploy, replace, and troubleshoot customer workstations and related equipment.
Assist with workstation deployments, office moves, equipment replacements, and technology changes.
Perform onsite troubleshooting when an issue cannot be effectively diagnosed or resolved remotely.
Work directly with end users while maintaining a professional and customer-focused experience.
Maintain timely and accurate case documentation, including troubleshooting performed, changes made, and resolution details.
Recognize issues requiring additional expertise and coordinate escalation to the appropriate technical resource.
Serve as an onsite technical representative and communicate clearly with customers.
Coordinate with Help Desk, Systems Engineers, vendors, and other resources to resolve needs.
Explain technical information to both technical and non-technical users.
Identify recurring issues or risks and communicate them to the appropriate team.
Follow customer documentation, security requirements, and standards.