MSP Engineer II: Windows, 365 & Networking

Stability Networks; Meridian (ID); On-site; USD 65,000 - 90,000; Full time

Job summary

Stability Networks in Meridian, ID is seeking a Level II Engineer to join our unified service team. In this role you will resolve escalated incidents from Level 1, perform proactive maintenance, and assist with client projects, delivering technical expertise across Windows, 365, and networking.

You will be a key resource for complex incidents, contribute to documentation and SOPs, and mentor junior engineers.

Qualifications

• 3+ years of experience in customer service, Microsoft 365 administration, Windows environments, and networking.
• Experience with MSP tooling for backup, documentation, password management, RMM, and ticketing.
• Strong communication skills and commitment to excellent customer service.
• Understanding of service support principles and practices.
• Ability to triage and resolve Level 2 incidents with ownership.

Responsibilities

• Triage, own, and resolve Level 2 incidents and requests.
• Troubleshooting Windows 10/11, Windows Server, and Microsoft 365 environments.
• Supporting Active Directory, Azure AD (Entra ID), Group Policy, DNS, DHCP, and file services.
• Diagnosing and remediating network issues (firewalls, switches, VPNs, Wi‑Fi).
• Supporting backups, disaster recovery, and business continuity solutions.
• Escalating support requests according to company standards.
• Respond to, take ownership of, and resolve alerts.
• Assist with client projects.
• Serve as an escalation resource and provide guidance to junior-level engineers.
• Follow, create, and maintain technical documentation and SOPs.
• Keep client communication within the associated support ticket and provide clear notes, including troubleshooting steps and resolution.
• Provide white-glove support for scheduled deskside and remote sessions.

Skills

Customer Service

Microsoft 365 Administration

Microsoft Windows environments

Networking fundamentals

MSP toolsets

PowerShell scripting

Microsoft Intune / MDM

Security tools (EDR, SIEM, email)

Education

Certifications: Microsoft Certified Professional

Network+ or Security+

Tools

Backup and Recovery

Documentation

Password management

RMM or endpoint management

Ticketing system

Job description

Stability Networks in Meridian, ID is seeking a Level II Engineer to join our unified service team. In this role you will resolve escalated incidents from Level 1, perform proactive maintenance, and assist with client projects, delivering technical expertise across Windows, 365, and networking.

You will be a key resource for complex incidents, contribute to documentation and SOPs, and mentor junior engineers.