MSP Engineer II: Cyber‑First IT Operations

mylogically; Charleston (SC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Opportunities for professional development

Job summary

mylogically is seeking a Managed Services Engineer II in Charleston, South Carolina. This role involves high-level customer interaction to close tickets efficiently while maintaining customer satisfaction. You will perform a wide range of IT support tasks, from installations to troubleshooting complex systems.

Qualifications include technical support experience and familiarity with platforms like Microsoft Office and ConnectWise. Join us to make a significant impact in a collaborative, growth-oriented environment.

Qualifications

• Experience in supporting customers with IT solutions.
• Ability to manage high volumes of open tickets.
• Strong communication and interpersonal skills.

Responsibilities

• Provide best-in-class customer service to clients.
• Manage ongoing technical tasks and address project deliverables.
• Troubleshoot various IT issues in complex environments.

Skills

Customer service

Troubleshooting

Active Directory

Network analysis

Installation and maintenance

Education

2-4 years of experience in MSP support

Tools

Microsoft Office Suite

ConnectWise

Windows Server

Job description

mylogically is seeking a Managed Services Engineer II in Charleston, South Carolina. This role involves high-level customer interaction to close tickets efficiently while maintaining customer satisfaction. You will perform a wide range of IT support tasks, from installations to troubleshooting complex systems.

Qualifications include technical support experience and familiarity with platforms like Microsoft Office and ConnectWise. Join us to make a significant impact in a collaborative, growth-oriented environment.