IT Support Engineer II: Advanced Troubleshooting & Escalation

The Solutions Team, Inc.; Charleston (SC); On-site; USD 58,000 - 82,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Company holidays

Cell phone stipend

Equipment provided

Training opportunities

Job summary

The Solutions Team, Inc. is seeking an IT Support Engineer II to provide advanced Level 1 and Level 2 support for multiple client environments in Charleston. You will troubleshoot, administer accounts, monitor servers and devices, and escalate complex issues to senior staff.

Patching, security hardening, and documentation are daily tasks as you help maintain reliable IT operations. Our MSP environment offers ongoing training, growth potential, and a collaborative team culture focused on

Qualifications

• 2–4 years IT support experience.
• Strong networking fundamentals.
• Hands-on experience with Microsoft 365 and Windows Server.
• Strong troubleshooting and documentation skills.
• Must live in Charleston, South Carolina.

Responsibilities

• Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools.
• Administer user accounts, permissions, and access controls across client environments.
• Monitor and maintain servers, workstations, and network devices.
• Perform patching, updates, and security hardening tasks.
• Serve as an escalation resource for lower-level engineers.
• Maintain documentation in service management systems.
• Communicate technical information clearly to clients and internal teams.

Skills

IT support experience 2–4 years

Networking fundamentals

Microsoft 365 experience

Windows Server experience

Troubleshooting and documentation

Charleston resident

Tools

PowerShell scripting

Job description

The Solutions Team, Inc. is seeking an IT Support Engineer II to provide advanced Level 1 and Level 2 support for multiple client environments in Charleston. You will troubleshoot, administer accounts, monitor servers and devices, and escalate complex issues to senior staff.

Patching, security hardening, and documentation are daily tasks as you help maintain reliable IT operations. Our MSP environment offers ongoing training, growth potential, and a collaborative team culture focused on