Advanced IT Support Engineer II – MSP Escalation

The Solutions Team Inc; Charleston (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO

Holidays paid by company

Health insurance options

CrewHu rewards program

$50 monthly cell phone stipend

Company-provided equipment and tools

Ongoing training and professional dev

Job summary

The Solutions Team Inc in Charleston, SC, is seeking an IT Support Engineer II to provide advanced Level 1 and 2 support, focusing on troubleshooting, systems administration, and supporting multiple client environments.

You will troubleshoot Windows, Microsoft 365, networking, and security tools; administer user accounts; monitor servers and devices; perform patching and security hardening; document work in service management systems; and communicate technical information clearly to clients and

Qualifications

• 2–4 years of IT support experience.
• Strong understanding of networking fundamentals.
• Hands-on experience with Microsoft 365 and Windows Server.
• Strong troubleshooting and documentation skills.
• Must live in Charleston, South Carolina.

Responsibilities

• Troubleshoot advanced Windows, Microsoft 365, networking, and security tool issues.
• Administer user accounts, permissions, and access controls across client environments.
• Monitor and maintain servers, workstations, and network devices.
• Perform patching, updates, and security hardening tasks.
• Escalate to lower-level engineers as needed.
• Document in service management systems with accuracy.
• Communicate technical information clearly to clients and internal teams.

Skills

IT support

Networking basics

Microsoft 365

Windows Server

Troubleshooting

Documentation

Charleston resident

PowerShell

Tools

PowerShell

Job description

The Solutions Team Inc in Charleston, SC, is seeking an IT Support Engineer II to provide advanced Level 1 and 2 support, focusing on troubleshooting, systems administration, and supporting multiple client environments.

You will troubleshoot Windows, Microsoft 365, networking, and security tools; administer user accounts; monitor servers and devices; perform patching and security hardening; document work in service management systems; and communicate technical information clearly to clients and