Remote MSP Helpdesk Tech II — Cybersecurity Focus

CyberSheath Services International, LLC; Northern (KY); Hybrid; USD 70,000 - 83,000; Full time

Job summary

CyberSheath Services International LLC is seeking a Helpdesk Technician Level II to provide day-to-day support for client IT systems, including on-prem and cloud environments. The role requires strong customer service and technical troubleshooting across Windows, Mac, Linux, and cloud tools.

The position emphasizes experience with MSP operations, ConnectWise Manage, and RMM products, with remote work flexibility and travel up to 20% to client sites.

Qualifications

• Minimum 2+ years at an MSP.
• Minimum of 5+ years’ experience on an IT Helpdesk.
• Experience with ConnectWise Manage.
• Experience with remote monitoring and management tools (RMM).
• Strong troubleshooting, problem-solving, and communication skills.
• Experience with Windows desktop/server OS and Office 365/Azure.
• Active Directory / Group Policy experience.
• Authorized to work in the United States.

Responsibilities

• Provide day-to-day support for client IT systems, on-premises and cloud.
• Troubleshoot end-user hardware, software, and cloud services.
• Maintain helpdesk tickets and time entries.
• Assist with onboarding/offboarding of clients, systems, and users.
• Deploy and maintain security tools and agents.
• Collaborate with third-party vendors to remediate issues.
• Deliver excellent customer service in a fast-paced remote MSP environment.
• Remote role with potential travel to client sites (about 20%).

Skills

MSP experience

Helpdesk experience

Remote support

Windows & Office 365

Azure administration

AD / Group Policy

Networking basics

Education

Bachelor’s degree in Computer Science or related field

Tools

ConnectWise Manage

Automate

Labtech

Continuum

NinjaOne

Azure Portal

Job description

CyberSheath Services International LLC is seeking a Helpdesk Technician Level II to provide day-to-day support for client IT systems, including on-prem and cloud environments. The role requires strong customer service and technical troubleshooting across Windows, Mac, Linux, and cloud tools.

The position emphasizes experience with MSP operations, ConnectWise Manage, and RMM products, with remote work flexibility and travel up to 20% to client sites.