Mountain Public Safety Dispatcher – Real-Time Incident Coordinator

Sugarloaf Mountain Corporation; Snoqualmie, Northern (WA, KY); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

401(k) eligibility

Ally Health benefit

Sick time accrual

Job summary

Boyne Resorts’ Summit at Snoqualmie in Washington seeks a Public Safety Dispatcher to serve as the central communications hub for the Public Safety Department, coordinating radio and digital communications and dispatching security personnel during incidents.

You will monitor alarms and cameras, liaise with other resort departments, and brief on-site responders while upholding confidentiality. The role is on-site, full-time, with sick time accrual, Ally Health benefits, and 401(k) eligibility.

Qualifications

• Strong verbal communication and active listening
• Ability to prioritize and respond to multiple inputs simultaneously
• Calm, professional demeanor in high-pressure situations
• Excellent organizational skills and attention to detail
• Proficiency in Microsoft Office Suite and basic dispatch or incident tracking systems
• Comfort working both solo and in teams
• Maintain confidentiality and professionalism at all times

Responsibilities

• Monitor and respond to radio communications, emergency calls, and guest or employee concerns in real-time
• Dispatch security personnel to incidents, routine patrols, and service calls using radio and digital platforms
• Monitor surveillance cameras, fire alarms, and access control systems; report unusual activity
• Uphold confidentiality standards when handling sensitive information
• Contact external agencies to communicate hazards and coordinate joint responses
• Act as liaison between security and other resort departments (Parking, Transportation, Guest Services, Mountain Operations)
• Greet and assist walk-in visitors to the Security office with professionalism

Skills

Verbal communication

Active listening

Prioritization

Calm under pressure

Organizational skills

MS Office

Dispatch systems

Confidentiality

Tools

Incident tracking systems

Dispatch software

MS Office Suite

Job description

Boyne Resorts’ Summit at Snoqualmie in Washington seeks a Public Safety Dispatcher to serve as the central communications hub for the Public Safety Department, coordinating radio and digital communications and dispatching security personnel during incidents.

You will monitor alarms and cameras, liaise with other resort departments, and brief on-site responders while upholding confidentiality. The role is on-site, full-time, with sick time accrual, Ally Health benefits, and 401(k) eligibility.