Public Safety Dispatcher

Sugarloaf Mountain Corporation; Snoqualmie Pass (WA); On-site; USD 60,174,000 - 67,480,000; Full time

Benefits offered by this job

Ally Health

401(k) discretionary match

Sick time

Job summary

Boyne Resorts' Summit at Snoqualmie seeks a Public Safety Dispatcher to serve as our central communications hub, coordinating with Security, Parking, Guest Services, and Mountain Operations. This role requires calm under pressure, strong multitasking, and clear radio and phone communication to support safety and guest experience.

Responsibilities include monitoring radio and emergency calls, dispatching security personnel, maintaining equipment logs, and updating contact lists and response

Qualifications

• Strong verbal communication and active listening skills.
• Ability to prioritize and respond to multiple inputs simultaneously.
• Calm, professional demeanor in high-pressure and emergency situations.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and basic dispatch or incident tracking systems.
• Must be comfortable working in both solo and team environments.
• Must maintain confidentiality, discretion, and professionalism at all times.

Responsibilities

• Maintain up-to-date contact lists, emergency response plans, and department schedules.
• Support administrative tasks such as shift documentation, equipment logs, and report compilation.
• Monitor and respond to radio communications, emergency calls, and guest or employee concerns in real-time.
• Dispatch security personnel to incidents, routine patrols, and service calls using radio and digital platforms.
• Monitor surveillance cameras, fire alarm systems, and access control systems, reporting unusual activity.
• Act as the primary communication liaison between the security team and other resort departments.
• Alert local law enforcement or emergency services as needed and relay key information to on-site responders.

Skills

Verbal communication

Active listening

Multitasking

Calm under pressure

Organizational skills

MS Office

Dispatch systems

Team work

Education

CPR/First Aid certification (preferred)

Tools

Two-way radio protocol

Dispatch operations

Job description

Overview

Come be a critical part of safety on the mountain!

The Public SafetyDispatcher plays a key role in facilitating clear communication and efficiency in the public safety department. This position serves as the central communication hub for the Public SafetyDepartment and reports to the Public Supervisor as well as the Public safety manager when needed. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and maintains professionalism and remains calm under pressure.This role will work closely with other departments to coordinate on a variety of issues.

Come work and play at Seattle’s home mountain, the Summit at Snoqualmie. Located an hour from Seattle, at the junction where the Pacific Crest Trail crosses Interstate 90. With summer activities ramping up with spectacular Mountain Biking trails and Scenic Lift Rides, there is a lot to do all year long.

Responsibilities

Long Term Thinking

• Maintain up-to-date contact lists, emergency response plans, and department schedules.
• Support administrative tasks such as shift documentation, equipment logs, and report compilation.
• Support administrative tasks such as shift documentation, equipment logs, and report compilation.

Excellence in Execution

• Monitor and respond to radio communications, emergency calls, and guest or employee concerns in real-time.
• Dispatch security personnel to incidents, routine patrols, and service calls using radio and digital communication platforms.
• Monitor surveillance cameras, fire alarm systems, and access control systems, reporting unusual activity.
• Uphold confidentiality standards and handle sensitive information appropriately.
• Contact external agencies when necessary to communicate hazards, request assistance, and coordinate a joint response.

Attitude is Everything

• Act as the primary communication liaison between the security team and other resort departments, such as Parking, Transportation, Guest Services, and Mountain Operations.
• Greet and assist walk-in visitors to the Security office with professionalism and discretion.

Serve First

• Alert local law enforcement or emergency services as needed and relay key information to on-site responders.
• Assist the Security Manager and Supervisors with communication-based projects and daily operational coordination.

Qualifications

What we are looking for:

Required

• Strong verbal communication and active listening skills.
• Ability to prioritize and respond to multiple inputs simultaneously.
• Calm, professional demeanor in high-pressure and emergency situations.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and basic dispatch or incident tracking systems.
• Must be comfortable working in both solo and team environments.
• Must maintain confidentiality, discretion, and professionalism at all times.

Preferred

• Familiarity with two-way radio protocol and dispatch operations preferred.
• CPR/First Aid certification preferred or ability to obtain within 60 days.
• Valid driver’s license preferred.

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Join our team and enjoy The Summit Experience!

Wage and Benefit Info:

The wage range for this positions is: from $21.00 to $2 3.55/hr

This is a non-benefited role.

All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff).

All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.

All Team Members may participate in our Ally Heath benefit. It gives fast and easy access to Telemedicine and Mental Health appointments. It covers all family members and there are no copays or deductibles. It is a $4 deduction each week.

It is the policy of Boyne Resorts to recruit, hire and promote in all job classifications and shall not discriminate with regard to race, color, national origin, religion, ancestry, sex, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor. Boyne Resorts is committed to valuing individual diversity in the workplace by reaching beyond stereotypical views and using the strengths and different perspectives and unique backgrounds that each person offers. Even more importantly, Boyne Resorts embraces and derives value from the diverse views that each individual brings.