Public Safety Supervisor

Sugarloaf Mountain Corporation; Snoqualmie, Northern (WA, KY); Hybrid; USD 76,506,000 - 83,097,000; Full time

Benefits offered by this job

401(k) with discretionary match

Ally Health telemedicine and mental健康

Job summary

Boyne Resorts is seeking a Security Supervisor to oversee daily operations of the resort's safety and security team at the Summit at Snoqualmie. You will supervise staff, respond to incidents, and ensure a safe, welcoming environment while coordinating with emergency services as needed.

The role requires strong leadership, excellent communication, and the ability to manage high-traffic periods and emergencies outdoors in varying conditions.

Qualifications

• Strong leadership, communication, and conflict resolution skills.
• Ability to stay calm and focused in fast-paced, unpredictable environments.
• Familiarity with emergency response procedures, report writing, and guest service best practices.
• Professional appearance and demeanor with the ability to maintain confidentiality.

Responsibilities

• Patrol resort areas to maintain safety and security.
• Respond to incidents and guest concerns, completing required reports.
• Coordinate with local emergency services as needed.
• Enforce resort policies with tact and fairness.
• Monitor cameras, alarms, and radios to stay aware of activity.
• Supervise daily shift activities of public safety staff and provide coaching.

Skills

Leadership

Communication

Conflict resolution

Calm under pressure

Emergency procedures

Report writing

Guest service

Outdoor work

Tools

Surveillance equipment

Two-way radios

Computers

Job description

Overview

Come be a critical part of safety on the mountain!

The Security Supervisor supports the daily operations of the resort's safety and security team. This role provides direct supervision of security staff, ensures a visible and professional presence across resort property, and responds to incidents with leadership and professionalism. The Security Supervisor acts as a first responder to guest and employee concerns, supports safety and emergency protocols, and helps maintain a safe, secure, and welcoming mountain environment for all.

Come work and play at Seattle's home mountain, the Summit at Snoqualmie. Located an hour from Seattle, at the junction where the Pacific Crest Trail crosses Interstate 90. With summer activities ramping up with spectacular Mountain Biking trails and Scenic Lift Rides, there is a lot to do all year long.

Responsibilities

Job duties may include, but are not limited to:

Long Term Thinking

• Assist with special events, high-traffic periods, and emergency preparedness drills.
• Maintain accurate logs, incident reports, and documentation in accordance with resort standards.
• Assist public safety manager with creating,maintaining, and updating department policies and standard operating procedures.

Excellence in Execution

• Patrol resort areas, including base lodges, parking lots, employee housing, and public spaces to maintain safety and security.
• Respond to incidents, accidents, or guest complaints promptly and professionally, providing support and completing required reports.
• Communicate and coordinate with local emergency services (fire, EMS, law enforcement) as needed.
• Enforce resort policies with tact and fairness, helping to de-escalate conflicts or disturbances when necessary.
• Monitor security cameras, alarm systems, and radio communications to maintain awareness of resort activity.

Attitude is Everything

• Respond to incidents, accidents, or guest complaints promptly and professionally, providing support and completing required reports.

Develop Great People

• Supervise daily shift activities of public safety staff to ensure proper coverage and adherence to resort safety standards.
• Provide guidance, coaching, and feedback to team members while promoting professional conduct and guest service.
• Support the Security Manager with scheduling, training, and operational planning.
• Assist with implementing safety department meetings and logging attendance.

Serve First

• Conduct safety inspections and identify hazards; report and follow up on any required corrective actions.
• Coordinate directly with cross-departmental partners to align on shared operations, events, and peak periods.
• Maintain and update the department SharePoint site, ensuring resources and documents are current and accessible.
• Prioritize your team's success through clear communication, proper resources, and support so they can consistently exceed guest expectations.

Qualifications

What we are looking for:

Required

• Strong leadership, communication, and conflict resolution skills.
• Ability to stay calm and focused in fast-paced, unpredictable environments.
• Familiarity with emergency response procedures, report writing, and guest service best practices.
• Professional appearance and demeanor with the ability to maintain confidentiality.
• Must be comfortable working outdoors in extreme weather conditions and variable terrain.
• Proficiency in using two-way radios, basic computers, and surveillance equipment.
• Valid driver's license and clean driving history required.

Preferred

• First Aid/CPR certification preferred or ability to obtain within 60 days.

Join our team and enjoy The Summit Experience!

Wage and Benefit Info:

The wage range for this positions is: from $26.70 to $29.00/hr

This is a non-benefited role.

All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff).

All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.

All Team Members may participate in our Ally Heath benefit. It gives fast and easy access to Telemedicine and Mental Health appointments. It covers all family members and there are no copays or deductibles. It is a $4 deduction each week.

It is the policy of Boyne Resorts to recruit, hire and promote in all job classifications and shall not discriminate with regard to race, color, national origin, religion, ancestry, sex, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor. Boyne Resorts is committed to valuing individual diversity in the workplace by reaching beyond stereotypical views and using the strengths and different perspectives and unique backgrounds that each person offers. Even more importantly, Boyne Resorts embraces and derives value from the diverse views that each individual brings.