Mountain Public Safety Dispatcher — Real-Time Communicator

Sugarloaf Mountain Corporation; Snoqualmie Pass (WA); On-site; USD 60,174,000 - 67,480,000; Full time

Benefits offered by this job

Ally Health

401(k) discretionary match

Sick time

Job summary

Boyne Resorts' Summit at Snoqualmie seeks a Public Safety Dispatcher to serve as our central communications hub, coordinating with Security, Parking, Guest Services, and Mountain Operations. This role requires calm under pressure, strong multitasking, and clear radio and phone communication to support safety and guest experience.

Responsibilities include monitoring radio and emergency calls, dispatching security personnel, maintaining equipment logs, and updating contact lists and response

Qualifications

• Strong verbal communication and active listening skills.
• Ability to prioritize and respond to multiple inputs simultaneously.
• Calm, professional demeanor in high-pressure and emergency situations.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and basic dispatch or incident tracking systems.
• Must be comfortable working in both solo and team environments.
• Must maintain confidentiality, discretion, and professionalism at all times.

Responsibilities

• Maintain up-to-date contact lists, emergency response plans, and department schedules.
• Support administrative tasks such as shift documentation, equipment logs, and report compilation.
• Monitor and respond to radio communications, emergency calls, and guest or employee concerns in real-time.
• Dispatch security personnel to incidents, routine patrols, and service calls using radio and digital platforms.
• Monitor surveillance cameras, fire alarm systems, and access control systems, reporting unusual activity.
• Act as the primary communication liaison between the security team and other resort departments.
• Alert local law enforcement or emergency services as needed and relay key information to on-site responders.

Skills

Verbal communication

Active listening

Multitasking

Calm under pressure

Organizational skills

MS Office

Dispatch systems

Team work

Education

CPR/First Aid certification (preferred)

Tools

Two-way radio protocol

Dispatch operations

Job description

Boyne Resorts' Summit at Snoqualmie seeks a Public Safety Dispatcher to serve as our central communications hub, coordinating with Security, Parking, Guest Services, and Mountain Operations. This role requires calm under pressure, strong multitasking, and clear radio and phone communication to support safety and guest experience.

Responsibilities include monitoring radio and emergency calls, dispatching security personnel, maintaining equipment logs, and updating contact lists and response