Mountain Operations Dispatcher: Guest & Safety Liaison

Alterra Mountain Company; Solitude (UT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Free Solitude season pass

Discounts on lift tickets

Medical/dental/vision insurance

401(k) plan with company match

Employee assistance program

Job summary

Solitude Mountain Resort is seeking a Mountain Operations Dispatcher to act as the central communications hub for on- and off-mountain activities. The role requires excellent verbal and written communication, meticulous organization, and calm decision-making in emergencies.

You will coordinate with multiple departments, track lift information, manage schedules, and maintain records while supporting guests and staff under fast-paced conditions.

Qualifications

• High school diploma or GED required.
• 1–3 months related experience in a high intensity job or training preferred.
• Excellent verbal and written communication skills with ability to stay calm under pressure.
• Must be 18 years of age or older.
• Complete FEMA ICE 100 course within first year of employment.

Responsibilities

• Monitor all communication channels (radio, phone, emails, Teams) and coordinate issues such as injuries, lift problems, missing persons, or avalanches.
• Communicate clearly with guests and staff; manage dispatch communications effectively.
• Maintain accurate operational records and logs; support lift information tracking and reporting.
• Update lift schedules, delays, and status; publish to Solitude Mountain Resort website and app.
• Attend Ski Patrol and Mountains Operations meetings; participate in debriefs and reviews.
• Protect sensitive information and maintain confidentiality; act with sound judgment and privacy.

Skills

Verbal communication

Written communication

Conflict resolution

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Word

Outlook

Access

Excel

Job description

Solitude Mountain Resort is seeking a Mountain Operations Dispatcher to act as the central communications hub for on- and off-mountain activities. The role requires excellent verbal and written communication, meticulous organization, and calm decision-making in emergencies.

You will coordinate with multiple departments, track lift information, manage schedules, and maintain records while supporting guests and staff under fast-paced conditions.