Mountain Operations Dispatcher

Sugarloaf Mountain Corporation; Boyne Falls (MI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Ski passes

Golf passes

Waterpark passes

Discounts for food, beverages, retail

Job summary

Boyne Mountain Resort is seeking a Mountain Operations Dispatcher to support on-hill risk management, rescues, medical responses, and public safety. The role involves dispatch communications, data reporting, and administrative tasks in a fast-paced environment.

The position emphasizes teamwork, trauma awareness, continuous quality improvement, and strong customer service within a resort setting. On-site coordination with patrol and other departments is essential.

Qualifications

• Experience in multitasking with phones, radios, and computers.
• Hospitality customer service experience.
• EMT, WFR, or OEC certification required; maintain OEC within 2 seasons.

Responsibilities

• Transmit and receive operational and emergency information using phones and radios.
• Manage multiple requests and route to appropriate leaders.
• Prepare reports, timelines, and maintain dispatch records.
• Develop mountain knowledge and build cross-department relationships.
• Demonstrate teamwork and professional conduct under stress.

Skills

Multitasking with comms

Hospitality customer service

Ski patroller experience

EMT/OEC certification

Job description

Overview

The Mountain Operations Dispatcher is responsible for working with a team that manages on-hill risk, executes mountain rescues, responds to medical emergencies, and provides a safe and welcoming environment to the public. This is a critical role that facilitates communication, resource management, record-keeping, and data reporting for the Mountain Operations team. This position also provides basic administration support such as document review, data entry, and filing in a fast paced, multi-tasking environment.

As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here - Boyne Mountain Employment!

Responsibilities

Communication & Dispatch

• Uses telephones and radios to transmit and receive operational and emergency information
• Handles and prioritizes multiple simultaneous communication demands
• Switches between tasks quickly and effectively while maintaining composure
• Relays information promptly and clearly to the First-Aid Room Foreman or another team leader on duty
• Requests and communicates with EMS and other outside agencies
• Routes wrong-number callers to the correct destination
• Communicates professionally and effectively with guests, coworkers, vendors, and community members
• Works to find answers to all guests' questions
• Requests assistance with difficult interactions

Administration & Record-Keeping

• Assists with daily paperwork for completeness
• Runs pre-defined reports from the dispatch system
• Constructs timelines and other additional documentation as needed
• Ensures dispatch office is clean and well-stocked; assists with keeping the first-aid room clean and stocked

Teamwork & Professional Conduct

• Works as an effective and professional part of a team; contributes positive and respectful energy to the group dynamic
• Understands the traumatic stress felt by first responders; is willing to have open conversations following significant incidents; watches for signs of traumatic stress among coworkers and takes action to help
• Proactively participates in Continuous Quality Improvement efforts
• Openly and honestly debriefs significant incidents in a group setting, sharing areas of success and ideas for possible improvement
• Invites and receives feedback professionally
• Reports safety and quality concerns immediately and discretely

Mountain Knowledge & Relationships

• Develops and maintains a thorough knowledge of the mountain and other resort departments and operations
• Knows the trail map and current trail status
• Knows the location of all Patrol resources
• Establishes and maintains cooperative working relationships with members of other departments and develops an understanding of their processes
• Is familiar with major buildings and structures as well as overall resort property layout
• Strives to develop an understanding of the internal layout of all major buildings
• Exercises sound judgment while executing the functions of the position

Qualifications

Required Qualifications

• Experience working in a multi-tasking environment with telephones, radios, and computers
• Experience working in the customer service of hospitality industry

Recommended Qualifications

• Experience working as a Ski Patroller
• Experience in healthcare, especially in the emergency setting
• Holds EMT, WFR, OEC certification or greater at time of hire. Within the first 2 seasons, attains and maintains current Outdoor Emergency Care (OEC) certification