Mountain Operations Dispatcher

Boyne Mountain Resort; Boyne Falls (MI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Ski passes

Golf passes

Waterpark passes

Discounts for food, beverages, retail,

Job summary

Boyne Mountain Resort is seeking a Mountain Operations Dispatcher to coordinate on-hill risk, rescues, medical responses, and dispatch operations with a focus on safety and guest service. You will manage documentation, data entry, and reporting for the mountain operations team in a fast-paced environment.

The role emphasizes teamwork, professional conduct, and ongoing CQI and debriefs after incidents, with access to on-mountain perks and a collaborative work culture.

Qualifications

• Experience in a fast-paced, multi-tasking environment using phones, radios, and computers.
• Experience delivering customer service in hospitality settings.

Responsibilities

• Transmit and receive operational information using telephones and radios.
• Prioritize multiple simultaneous communications.
• Coordinate with EMS and outside agencies as needed.
• Provide timely, professional information to guests and team leaders.
• Maintain dispatch records, timelines and reports.
• Assist with daily paperwork and data entry.
• Support safety and quality through teamwork and incident debriefs.
• Know trail map, mountain layout and Patrol resources.

Skills

Multitasking communications

Hospitality customer service

Job description

Overview

Mountain Operations Dispatcher is responsible for working with a team that manages on-hill risk, executes mountain rescues, responds to medical emergencies, and provides a safe and welcoming environment to the public. This is a critical role that facilitates communication, resource management, record-keeping, and data reporting for the Mountain Operations team. This position also provides basic administration support such as document review, data entry, and filing in a fast paced, multi-tasking environment.

As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of.

• ski passes
• golf passes
• waterpark passes
• discounts for food, beverages, retail, daycare
• and so much more!

Responsibilities

Communication & Dispatch

• Uses telephones and radios to transmit and receive operational and emergency information
• Handles and prioritizes multiple simultaneous communication demands
• Switches between tasks quickly and effectively while maintaining composure
• Relays information promptly and clearly to the First-Aid Room Foreman or another team leader on duty
• Requests and communicates with EMS and other outside agencies
• Routes wrong-number callers to the correct destination
• Communicates professionally and effectively with guests, coworkers, vendors, and community members
• Works to find answers to all guests' questions
• Requests assistance with difficult interactions

Administration & Record-Keeping

• Assists with daily paperwork for completeness
• Runs pre-defined reports from the dispatch system
• Constructs timelines and other additional documentation as needed
• Ensures dispatch office is clean and well-stocked; assists with keeping the first-aid room clean and stocked

Teamwork & Professional Conduct

• Works as an effective and professional part of a team; contributes positive and respectful energy to the group dynamic
• Understands the traumatic stress felt by first responders; is willing to have open conversations following significant incidents; watches for signs of traumatic stress among coworkers and takes action to help
• Proactively participates in Continuous Quality Improvement efforts
• Openly and honestly debriefs significant incidents in a group setting, sharing areas of success and ideas for possible improvement
• Invites and receives feedback professionally
• Reports safety and quality concerns immediately and discretely

Mountain Knowledge & Relationships

• Develops and maintains a thorough knowledge of the mountain and other resort departments and operations
• Knows the trail map and current trail status
• Knows the location of all Patrol resources
• Establishes and maintains cooperative working relationships with members of other departments and develops an understanding of their processes
• Is familiar with major buildings and structures as well as overall resort property layout
• Strives to develop an understanding of the internal layout of all major buildings
• Exercises sound judgment while executing the functions of the position

Qualifications

• Experience working in a multi-tasking environment with telephones, radios, and computers
• Experience working in the customer service of hospitality industry

Recommended Qualifications

• Experience working as a Ski Patroller
• Experience in healthcare, especially in the emergency setting
• Holds EMT, WFR, OEC certification or greater at time of hire. Within the first 2 seasons, attains and maintains current Outdoor Emergency Care (OEC) certification