Security Dispatcher: Rapid Response & Communications Lead

One & Only Moonlight Basin; Big Sky (MT); On-site; USD 42,000 - 54,000; Full time

Job summary

One and Only Moonlight Basin in Big Sky, MT is seeking a Security Dispatcher to serve as the central communications hub for the Security Department. You will receive and prioritize calls, dispatch officers, monitor CCTV and alarms, and maintain accurate incident logs to support safe, efficient operations.

The role requires strong situational awareness, calm under pressure, and the ability to coordinate with law enforcement, fire, EMS, and resort leadership in a luxury hospitality environment.

Qualifications

• High school diploma or equivalent.
• Strong verbal, written, telephone and radio communication skills.
• Ability to multitask and prioritize incidents in a high-pressure environment.
• Strong attention to detail, organization, situational awareness, sound judgment, and confidentiality.

Responsibilities

• Receive, prioritize, and document security calls, radio traffic, alarms and requests for assistance.
• Dispatch Security Officers and monitor officer locations and status.
• Monitor CCTV, access control, alarm and other security/life-safety systems.
• Maintain event logs, incident timelines, and records of security activity.
• Coordinate responses to medical emergencies, fires, disturbances, wildlife incidents and severe weather.
• Coordinate with law enforcement, fire, EMS and other emergency services as needed.
• Communicate significant incidents and developing situations to Security leadership.
• Provide responding officers with CCTV observations and relevant information.
• Coordinate security communications with resort departments and leadership.
• Maintain awareness of weather, wildfire, road and mountain conditions affecting operations.
• Maintain confidentiality of guests, residents, employees, incidents and investigations.

Skills

Verbal communication

Written communication

Telephone communication

Radio communication

Computer skills

Documentation

Data entry

Multitasking

Attention to detail

Confidentiality

Education

High school diploma

Tools

CCTV systems

Access control systems

Alarm systems

Incident reporting systems

Job description

One and Only Moonlight Basin in Big Sky, MT is seeking a Security Dispatcher to serve as the central communications hub for the Security Department. You will receive and prioritize calls, dispatch officers, monitor CCTV and alarms, and maintain accurate incident logs to support safe, efficient operations.

The role requires strong situational awareness, calm under pressure, and the ability to coordinate with law enforcement, fire, EMS, and resort leadership in a luxury hospitality environment.