Mountain Rescue Dispatch Specialist

Sugarloaf Mountain Corporation; Michigan; Hybrid; USD 25,000 - 39,000; Full time

Job summary

The Highlands is hiring a Mountain Dispatcher to join our on-hill team responsible for managing emergency communications, coordinating mountain rescues, and maintaining accurate dispatch records.

You will relay critical information to EMS and First-Aid Room staff, operate dispatch software and radios, and support guests and staff with professional, courteous service in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to remain calm and focused under pressure.
• Strong organizational skills and attention to detail.
• Proficient with computers and ability to learn dispatch software systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional demeanor and strong customer service orientation.
• Availability to work weekends, holidays, and varying shifts.
• Experience with telephones, radios, and computers in a multi-tasking environment (preferred).

Responsibilities

• Facilitates emergency and non-emergency communications via phones and radios.
• Prioritizes multiple simultaneous communications and maintains composure.
• Relays information to First-Aid Room personnel or on-duty team leaders.
• Requests EMS and outside agencies as needed.
• Completes dispatch records accurately and timely.
• Maintains confidentiality per policies and regulations.
• Uses dispatch software and Microsoft Office to support operations.
• Communicates professionally with guests, coworkers, and vendors.
• Keeps dispatch office clean and stocked.

Skills

Communication skills

Calm under pressure

Multitasking

Customer service orientation

Organizational skills

Attention to detail

Computers proficiency

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

The Highlands is hiring a Mountain Dispatcher to join our on-hill team responsible for managing emergency communications, coordinating mountain rescues, and maintaining accurate dispatch records.

You will relay critical information to EMS and First-Aid Room staff, operate dispatch software and radios, and support guests and staff with professional, courteous service in a fast-paced environment.