On-Mountain Dispatch & Operations Hub

Schweitzer

Northern (KY)

Hybrid

USD 26,000 - 30,000

Full time

4 days ago

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Benefits offered by this job

Free skiing privileges

Healthcare options for Seasonal & Year

Employee Assistance Program (EAP)

Discounts on outdoor gear and apparel

401(k) plan with generous match

Free lift tickets

Job summary

Solitude Mountain Resort seeks a Mountain Operations Dispatcher to coordinate on- and off-mountain activities as the hub for mountain operations, emergency response teams, and guests. The role requires calm, professional communication and meticulous handling of sensitive information.

The position emphasizes tracking lift status, updating schedules for the resort website/app, and collaborating with Ski Patrol and Mountain Operations teams, with on-site responsibilities and weekend/holiday

Qualifications

High School Diploma or GED required.
1–3 months related experience in a high-intensity job or equivalent.

Responsibilities

Monitor all communication avenues: radios, phones, emails, and Teams for issues or inquiries (injuries, lift issues, missing persons, power issues, avalanches).
Demonstrate exceptional verbal and written communication; interact clearly with guests and staff and manage dispatch communications effectively.
Proficient with Microsoft Word, Outlook, Access and Excel; maintain accurate operational records and logs.
Demonstrate commitment to customer service and safety; escalate guest or team concerns as needed with privacy in mind.
Maintain lift schedules and status; publish updates to the Solitude website and app; coordinate on-hill travel during avalanche mitigation.
Attend Ski Patrol and Mountains Operations meetings; participate in daily briefings and debriefs.
Serve as liaison between VP of Resort Operations and departments; share updates via radio, phone, Teams, and email.
Assist Dispatch Manager with projects and administrative tasks; perform data tracking and reporting as required.