Motorsports Service Advisor | Customer Experience Expert

United Motorsports of Fairfield

Ohio

On-site

USD 40,000 - 60,000

Full time

9 days ago

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Job summary

United Motorsports of Fairfield is seeking a motivated Service Advisor to join our team. You will be the primary customer contact throughout the service process, write accurate repair orders, and coordinate intake documentation and communication with customers.

The role requires knowledge of powersports and experience with service workflows. Proficiency with Lightspeed, strong organizational and problem-solving skills, and a customer-focused attitude are essential for delivering a memorable

Qualifications

Proven experience as a Service Advisor or similar role.
Strong customer service skills and self-motivation.
Familiarity with powersports and service workflows.
Experience with Lightspeed software.

Responsibilities

Serve as the primary customer contact throughout the service process.
Create accurate repair orders with complete customer and unit information and notes.
Complete or coordinate required intake documentation (signatures, VIN, mileage, photos).
Prepare detailed estimates and explain work, pricing, timing, parts status, and options to the customer.
Obtain customer authorization before repairs and if total changes by more than 10%.
Maintain documented customer communication and provide updates every 48 hours when no new information.
Coordinate workflow with Technicians, Parts, Warranty Admin, Porter, Sales, and Service Manager.
Document all customer contacts, approvals, declined work, parts delays, and quotes.