Motorsports Service Advisor — Customer-First & Repairs

RideNow Powersports; Gainesville (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

RideNow Powersports in Gainesville, FL seeks a friendly Service Advisor to join our team. You will greet customers, schedule service, and guide them through the repair process for motorcycles, ATVs, UTVs, and personal watercraft.

You will document concerns on repair orders, communicate estimates and service delays, and keep customers updated on progress while promoting current promotions and additional services. The role requires strong customer service skills and attention to detail.

Responsibilities

• Schedule service appointments for repairs, maintenance, and recalls.
• Be the first point of contact for customers—greet them warmly and guide them through the service process.
• Accurately document customer concerns and vehicle issues on repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.
• Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
• Educate customers on required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to ensure timely and quality completion.
• Keep customers updated on the status of their vehicle throughout the repair process.
• Review completed work with the customer, answer questions, and ensure satisfaction.
• Perform other related duties as needed.

Job description

RideNow Powersports in Gainesville, FL seeks a friendly Service Advisor to join our team. You will greet customers, schedule service, and guide them through the repair process for motorcycles, ATVs, UTVs, and personal watercraft.

You will document concerns on repair orders, communicate estimates and service delays, and keep customers updated on progress while promoting current promotions and additional services. The role requires strong customer service skills and attention to detail.