Motorsports Service Advisor — Fast-Paced & Customer-Driven

OWEN MOTOR GROUP INC; Charleston (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

SIMPLE IRA

Dental insurance

Employee discounts

Health insurance

Training & development

Vision insurance

Job summary

Owen Motor Group Inc in Charleston, IL is seeking a passionate Motorsports Service Advisor to join our team. You will greet customers, explain service options, write repair orders, and coordinate with technicians.

This role emphasizes upselling maintenance, accurate invoicing, and building lasting customer relationships. Candidates should have previous service-advisor experience in motorsports or automotive settings and a strong knowledge of powersports products.

Qualifications

• Prior experience as a service advisor in motorsports, powersports, or automotive dealership settings.
• Strong knowledge of motorcycles, ATVs, UTVs, or other motorsports vehicles.
• Excellent customer service and communication skills.
• Ability to read and interpret repair orders, service manuals, and warranty documentation.
• Proficiency with dealership management software (DMS) is a plus.
• Strong organizational skills with the ability to manage multiple customers and jobs.

Responsibilities

• Greet and assist motorsports customers, providing guidance on service needs and repair options.
• Write up accurate and detailed repair orders for powersports, motorsports, and recreational vehicles.
• Communicate repair timelines, service updates, and estimates to customers throughout the service process.
• Coordinate with technicians to prioritize workflow and ensure timely completion of service jobs.
• Upsell recommended maintenance services, parts, and accessories to enhance customer value.
• Process invoices, payments, and warranty claims accurately and efficiently.
• Build lasting customer relationships to drive repeat business and dealership loyalty.

Skills

Customer service

Motorsports knowledge

Communication skills

Reading repair orders

DMS experience

Organizational skills

Driver's license

Job description

Owen Motor Group Inc in Charleston, IL is seeking a passionate Motorsports Service Advisor to join our team. You will greet customers, explain service options, write repair orders, and coordinate with technicians.

This role emphasizes upselling maintenance, accurate invoicing, and building lasting customer relationships. Candidates should have previous service-advisor experience in motorsports or automotive settings and a strong knowledge of powersports products.