Powersports Service Advisor

All Trails Power Sports; Mechanicsburg (Cumberland County); On-site; USD 42,000 - 56,000; Full time

Job summary

All Trails Power Sports is seeking a dedicated Service Advisor to join our team. The ideal candidate will combine mechanical knowledge with parts expertise and a knack for helping customers understand their service needs.

The role involves greeting customers, assessing servicing requirements for powersports units, assisting with parts purchases, and communicating job progress while processing payments. A proactive approach to upselling and teamwork will enhance service efficiency and customer

Qualifications

• Proven experience as a service writer with a strong background in vehicle maintenance and parts knowledge.
• Excellent communication skills for interacting with customers and team members.
• Valid driver's license with an M endorsement preferred, but not required.

Responsibilities

• Greet customers in a courteous and friendly manner.
• Accept customers' powersports units and determine servicing needs.
• Assist customers with parts and accessories purchases and upsell related services.
• Communicate job status and accept payment for services.
• Assist in sales by providing information about services offered and promoting additional services.
• Collaborate with team members to improve service efficiency and customer experience.

Skills

Service writing experience

Vehicle maintenance knowledge

Parts knowledge

Communication skills

Job description

We are seeking a dedicated and skilled Service Advisor to join our team. The ideal candidate will possess mechanical knowledge, parts knowledge and experience in vehicle maintenance. This role requires a combination of technical expertise, problem-solving skills, and the ability to communicate effectively with customers regarding their vehicle needs.

Responsibilities

• Greet customers in a courteous and friendly manner
• Accept customers powersports unit and determine customers servicing needs
• Assist customers with parts and accessories purchases including offering additional product that may compliment the customers current unit
• Communicate job status with customers and accept payment for services
• Assist in sales by providing customers with information about services offered, promoting additional services when appropriate
• Collaborate with team members to improve service efficiency and customer experience

Qualifications

• Proven experience as a service writer with a strong background in vehicle maintenance, and parts knowledge
• Excellent communication skills for interacting with customers and team members
• A valid driver\'s license with an M endorsement is preferred; but not necessary