Service Advisor

United Motorsports of Fairfield; Ohio; On-site; USD 40,000 - 60,000; Full time

Job summary

United Motorsports of Fairfield is seeking a motivated Service Advisor to join our team. You will be the primary customer contact throughout the service process, write accurate repair orders, and coordinate intake documentation and communication with customers.

The role requires knowledge of powersports and experience with service workflows. Proficiency with Lightspeed, strong organizational and problem-solving skills, and a customer-focused attitude are essential for delivering a memorable

Qualifications

• Proven experience as a Service Advisor or similar role.
• Strong customer service skills and self-motivation.
• Familiarity with powersports and service workflows.
• Experience with Lightspeed software.

Responsibilities

• Serve as the primary customer contact throughout the service process.
• Create accurate repair orders with complete customer and unit information and notes.
• Complete or coordinate required intake documentation (signatures, VIN, mileage, photos).
• Prepare detailed estimates and explain work, pricing, timing, parts status, and options to the customer.
• Obtain customer authorization before repairs and if total changes by more than 10%.
• Maintain documented customer communication and provide updates every 48 hours when no new information.
• Coordinate workflow with Technicians, Parts, Warranty Admin, Porter, Sales, and Service Manager.
• Document all customer contacts, approvals, declined work, parts delays, and quotes.

Skills

Service advisor experience

Customer service

Powersports knowledge

Lightspeed

Organizational skills

Decision making

Problem solving

Education

High School Diploma or Equivalent

Tools

Lightspeed

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Full Time Fairfield, OH, US

3 days ago Requisition ID: 1124

About Us

United Motorsports of Lexington is a premier provider of high-performance motorcycles, ATVs, side-by-sides, dirt bikes, pontoons, jet skis, and other motorsports vehicles. With ten convenient locations across Kentucky, Ohio, and West Virginia, we take pride in offering top-tier products and delivering exceptional customer service. As an authorized dealer for industry-leading brands such as Kawasaki, Can-Am, Polaris, Honda, Suzuki, KTM, Sea-Doo, Yamaha, Ducati, and Triumph, we are passionate about powersports and committed to helping our customers fuel their passion for adventure.

Job Description

Are you ready to turn your passion for motorsports and the outdoors into a rewarding career? United Motorsports is seeking enthusiastic and driven Service Advisor to join our team!

Looking for a job that combines competitive pay with great culture? Have you been considering the motorsports industry but don't know how to break in? Are you an outdoors enthusiast and have experience working in a fast-paced environment? Are you passionate about delivering a unique customer experience that creates a memorable and outstanding impression? If you answered yes to any of these questions, we want to talk to you.

What You’ll Do:

• Serve as the primary customer contact throughout the service process and provide professional, consistent experience from initial contact through unit delivery.
• Create accurate repair orders with complete customer and unit information, clearly written customer concerns, required recall/service-action information, and all applicable jobs or maintenance recommendations.
• Complete or coordinate required unit check-in documentation, including signatures, condition photographs, VIN, mileage / hours, visible damage, missing items, and other intake information required by Appendix A.
• Prepare detailed estimates and explain recommended work, pricing, timing, parts status, warranty considerations, and available repair or maintenance options to the customer.
• Obtain and document customer authorization before repairs proceed and obtain additional authorization whenever the estimated total changes by more than 10% or additional work is identified.
• Maintain documented customer communication throughout the repair, communicating new information promptly and providing an update at least every 48 hours when there is no new information.
• Coordinate workflow information with Technicians, Parts, the Warranty Administrator, Porter / Expeditor, Sales Department, and Service Manager so repair orders continue moving efficiently.
• Document all customer contacts, approvals, declined work, parts delays, backorders, third-party or customer-supplied parts, quoted prices, and other information needed for continuity of the repair.
• Review technician findings and completed work, ensure Notes, Resolution, and Recommendations are understandable and complete, and confirm the repair order is ready for final quality-control review.
• Notify the customer only after the repair order is fully completed and reviewed; explain work performed, final cost, declined or recommended work, and pickup/delivery arrangements.
• Obtain required final customer signatures, provide applicable repair-order copies, schedule future service when appropriate, and support a professional customer handoff.

What We’re Looking For:

• Proven work experience as a Service Advisor or similar role
• Self-motivated with strong customer service skills
• A strong understanding of the powersports industry, including the technology and maintenance requirements.
• Proficiency with industry-specific software (Lightspeed)
• Strong organizational, decision-making, and problem-solving skills

Education and Experience

• High School Diploma or Equivalent
• 1+ Years Experience in Related Industry
• Customer Service Experience
• Previous Dealership Sales Experience a Plus