Motorsports Service Advisor

SP Automotive Group; Hayward (CA); Presencial; USD 36.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Retirement plan

Descripción de la vacante

SP Motorsports in Hayward, CA is seeking a Motorsports Service Advisor to bridge customers and the service team for a seamless experience. The role emphasizes communication, detailed documentation of vehicle symptoms, and transparent cost explanations.

The ideal candidate has strong customer service background, knowledge of automotive services, and proficiency with service management software. This is an in-person position offering health benefits and opportunities for upselling maintenance

Formación

• High school diploma or equivalent; automotive tech/business cert a plus.
• 5 years of experience as auto service advisor or similar.
• Strong knowledge of automotive services, products, and repair procedures.
• Excellent communication and interpersonal skills.
• Proficiency with computer systems and service management software.

Responsabilidades

• Greet customers promptly and professionally; document vehicle symptoms and service needs.
• Schedule service appointments and coordinate with the service team.
• Identify upsell opportunities and promote maintenance services or repairs.
• Maintain accurate records of customer interactions and completed repairs.
• Collaborate with technicians and parts to ensure timely service delivery.

Conocimientos

Communication skills

Interpersonal skills

Multitasking

Time management

Customer service

Educación

High school diploma or equivalent

Bachelor's degree preferred

Herramientas

Service management software

CRM software

Descripción del empleo

Title: Motorsports Service Advisor

Pay: Salary is $40,000 + commission per year, bringing the total OTE higher.

Location: Hayward, CA

Job description:

SP Motorsports is seeking a dedicated and customer-oriented Service Advisor to join our team. The Service Advisor will act as a liaison between customers and the service department, ensuring a seamless and satisfying service experience. The ideal candidate will have excellent communication skills, a passion for motorsports, and a strong understanding of automotive services.

Key Responsibilities:

Customer Service:

• Greet customers promptly and professionally.

• Listen to customer concerns and accurately document vehicle symptoms and service needs.

• Provide clear explanations of services, repairs, and estimated costs.

• Maintain open communication with customers regarding the status of their vehicles and any changes in service estimates or timing.

Service Coordination:

• Schedule service appointments and coordinate with the service team to ensure efficient workflow.

• Prepare detailed and accurate repair orders, including pricing, timelines, and required parts.

• Assist customers with warranty and service contract inquiries.

• Follow up with customers to ensure satisfaction and address any additional concerns.

Sales and Upselling:

• Identify additional service opportunities and recommend maintenance services or repairs to customers.

• Provide information on product offerings, promotions, and service packages.

• Assist in achieving sales targets by promoting service and parts sales.

Administrative Tasks:

• Maintain accurate records of all customer interactions, service recommendations, and completed repairs.

• Process payments and manage billing inquiries.

• Ensure compliance with company policies, industry regulations, and safety standards.

Team Collaboration:

• Work closely with technicians and parts department to ensure timely and accurate service delivery.

• Communicate effectively with all team members to facilitate a positive and productive work environment.

Qualifications:

• High school diploma or equivalent required; additional education or certifications in automotive technology or business management is a plus.

• Previous experience in a service advisor role or similar customer service position, preferably in the automotive or motorsports industry.

• Strong knowledge of automotive services, products, and repair procedures.

• Excellent communication and interpersonal skills.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Proficiency in using computer systems and service management software.

• Valid driver's license with a clean driving record.

Personal Attributes:

• Passion for motorsports and the automotive industry.

• Strong problem-solving skills and attention to detail.

• Customer-focused with a friendly and professional demeanor.

• Self-motivated and proactive in identifying and addressing customer needs.

Benefits:

• Health insurance

• Paid time off

• Retirement plan

Education:

• Bachelor's (Preferred)

Experience:

• Auto Service Advisor : 5 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person