Service Advisor

Del Amo Motorsports Group; Redondo Beach (CA); On-site; USD 20,000 - 25,000; Full time

Job summary

Del Amo Motorsports of Redondo Beach is seeking a Service Advisor with a motorsports background to join our team. You will greet customers, document concerns, perform VIN recall checks, and upsell service with a focus on quality and customer satisfaction.

Responsibilities include writing RO notes, following up on open RO's, coordinating with the service team, and maintaining a clean, professional front desk. We offer a busy but friendly environment and a competitive base plus commission.

Qualifications

• High School degree or equivalent.
• Strong motorsports background.
• Creative problem solving with strategic thinking.
• Highly organized with ability to multi-task and meticulous attention to detail.
• Excellent communication skills to interact with customers and employees.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).

Responsibilities

• Greet every customer that walks in and provide a high level of service.
• Accurately write up customer concerns and create RO documents.
• Perform VIN recalls/warranty checks and upsell appropriate services.
• Follow up on open RO's and communicate progress to customers.
• Coordinate with service team and maintain tidy front desk area.

Skills

Motorsports experience

Customer service

Communication skills

Organization

MS Office

Multi-tasking

Education

High School diploma or equivalent

Tools

MS Word

Excel

PowerPoint

Job description

Job Details

Job Location: Del Amo Motorsports of Redondo Beach - REDONDO BEACH, CA 90278

Salary Range: $18.00 - $20.00 Base+Commission/month

Leading power sports dealership in Redondo Beach, CA is looking for a Service Advisor with experience in the Automobile or Power sports Industry. This dealership has a reputation built on quality work, and we are in search of hiring a like minded individual. Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards. This is your chance to join a team who is leading the industry with our fun, friendly work environment and offering fantastic income opportunities to the right candidate.

ESSENTIAL FUNCTIONS

• Greet every customer that walks in immediately.
• Provide a high level of customer service in a courteous and professional manner.
• Proper write up of customer concerns.
• includes: walk around, vin check for recalls and warranty status, must have accurate information on R.O.., up sell
• Perform open R.O. follow up.
• includes special order follow up, dispatch, calling closed out R.O.s, inform customer of progress.
• Close out all R.O.s as they are turned in.
• Perform QC check on all closed out R.O. s
• including: vehicle is clean and work is performed properly
• Perform follow up calls on previous days R.O.s
• Perform cold calls on open recall reports: all manufacturers.
• Continuous training with online training (or other sources) from manufacturers.
• Maintain a positive work environment with customers and employees.

LESS-ESSENTIAL FUNCTIONS

• Communicate with the service manager or upper management any customer or employee related concerns.
• Dispatch R.O.s as needed.
• Clean counter and surrounding area.
• Review service schedule for next available schedule dates for walk in work.
• Set/estimate appointments for all call in customers wanting to bring unit in
• Call customers who have appointments for the next day, and confirm if they are dropping unit off.
• Comeback logs needs to be updated as R.O is written and make an additional copy to be turned into Service Administrator.
• Text end of day numbers to owners and appropriate management: customer, internal and warranty, and total labor.
• Abide by all dealership policies pertaining to the department including general housekeeping.
• Follow company dress code and be well groomed at all times.
• Any other specific duties deemed necessary for the overall success of the department and the dealership as a whole.

PHYSICAL DEMANDS

• Employee will predominantly be walking or standing.
• Required to be able to talk and hear, and use hands and fingers to handle or feel;
• Reach with hands and arms;
• Climb or balance; and stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Qualifications

• High School degree or equivalent.
• Strong background in the Motorsports industry.
• Prefer interest or experience in Motorsports industry.
• Creative problem solving skills with the ability to think strategically and act tactically.
• Highly organized with ability to multi-task across multiple projects; excellent project management skills and attention to detail.
• Requires excellent communication skills to deal with customers and employees.
• Ability to work well under pressure in fast-paced environment with multiple deadlines.
• Proficiency with Microsoft Office applications, including MSWord, Excel, and PowerPoint or the equivalent, is expected.