Automotive Service Advisor

Quality-Car-; Big Rapids (MI); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Paid time off

Job summary

Quality-Car- in Big Rapids, Michigan, is seeking an experienced Automotive Service Advisor to enhance customer loyalty and satisfaction. The ideal candidate will assist customers with their service needs, ensuring a positive experience in a fast-paced setting.

Responsibilities include scheduling appointments, inspecting vehicles, and providing accurate repair estimates. Candidates should possess outstanding communication skills and a professional work ethic. Benefits include performance bonuses and health insurance.

Qualifications

• Two plus years of automotive service experience preferred.
• Ability to work in a fast-paced environment.
• Proven track record of building customer loyalty.

Responsibilities

• Schedule service appointments and greet customers.
• Write clear and accurate repair orders.
• Inspect vehicles and recommend additional services.
• Provide accurate cost estimates for labor and parts.
• Maintain high customer satisfaction.

Skills

Outstanding communication skills

Superior customer service skills

Professional appearance and work ethic

High-energy personality

Education

High school diploma or the equivalent

Job description

Established professional shop seeks to add an experienced Automotive Service Advisor to our team!

The goal of this position is to assist our customers with all of their service needs. That means building loyalty and trust and creating an overall positive experience.

We are looking for candidates that are goal orientated, have a proven track record and able to work in a fast-paced environment.

Primary Responsibilities:

• Schedules service appointments.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Maintains high customer satisfaction standards.

Required Experience:

• Outstanding communication skills
• Professional appearance and work ethic
• Great attitude with a high-energy personality
• Superior customer service skills
• Two plus years of automotive service experience preferred

Required Education:

• High school diploma or the equivalent

Benefits:

• Bonus based on performance
• Health insurance
• Paid time off

Compensation:

$50,000.00 - $85,000.00 per year