Automotive Service Advisor | European Specialty | 3+ Years

Promotive; Puyallup (WA); Sur place; USD 65 000 - 125 000; Plein temps

Avantages offerts par ce poste

401(k) with company match

Health, dental, vision, and life保险

Paid time off

Employee discounts

Paid training and development

Opportunities for advancement

Résumé du poste

Kassel Motorsports in Puyallup, WA is seeking an experienced Automotive Service Advisor with 3+ years of experience to join its European automotive service team. This hourly plus commission opportunity offers annual pay between $65,000 and $125,000 and emphasizes building trust with customers and presenting needed repairs.

You will work closely with technicians to support efficient workflows, drive revenue through ethical recommendations, and cultivate long-term customer relationships in a

Qualifications

• 3+ years of Service Advisor experience.
• Proven sales performance as a Service Advisor.
• Track record of meeting revenue and KPI targets.
• European automotive experience preferred.
• Excellent communication and relationship-building skills.
• Ability to manage multiple customers and workflows with strong attention to detail.
• Familiar with shop management systems and digital inspection tools.

Responsabilités

• Own the customer experience from vehicle check-in through final delivery.
• Accurately identify customer concerns and translate them into actionable repair orders.
• Present repair and service estimates clearly and confidently, focusing on value and customer needs.
• Maintain consistent communication with customers throughout the repair process.
• Work closely with technicians to support efficient workflow and billed hours.
• Drive revenue through ethical service recommendations and consistent follow-through.
• Build long-term customer relationships that encourage repeat and referral business.
• Manage multiple customers and repair workflows while maintaining attention to detail.

Connaissances

Customer service

Sales performance

Communication

Attention to detail

Multitasking

Outils

Shop management software

Digital inspection tools

Description du poste

Kassel Motorsports
Location: Puyallup, WA
Pay Rate: $65,000–$125,000 per year
Pay Type: Hourly + Commission

Kassel Motorsports is seeking an experienced Automotive Service Advisor with 3+ years of Service Advisor experience to join its European automotive service team in Puyallup, WA. This hourly plus commission-based opportunity offers annual compensation of $65,000–$125,000 and is ideal for an advisor who excels at building customer trust, presenting needed repairs, and driving performance through exceptional service. Kassel Motorsports specializes in high-end European vehicles and serves a loyal, quality-focused client base in a professional, performance-focused environment.

Key Responsibilities

• Own the customer experience from vehicle check-in through final delivery.
• Accurately identify customer concerns and translate them into actionable repair orders.
• Present repair and service estimates clearly and confidently, focusing on value and customer needs.
• Maintain consistent communication with customers throughout the repair process.
• Work closely with technicians to support efficient workflow and billed hours.
• Drive revenue through ethical service recommendations and consistent follow-through.
• Build long-term customer relationships that encourage repeat and referral business.
• Manage multiple customers and repair workflows while maintaining attention to detail.

Qualifications

• At least 3 years of Service Advisor experience.
• Proven Service Advisor experience with a strong record of sales performance.
• Track record of meeting or exceeding revenue and KPI targets.
• Strong understanding of automotive systems; European automotive experience is highly preferred.
• Excellent communication and relationship-building skills.
• Ability to manage multiple customers and workflows with strong attention to detail.
• Comfortable using shop management systems and digital inspection tools.

Compensation & Benefits

• $65,000–$125,000 per year (based on experience and bonus earned)
• Hourly plus commission-based compensation.
• Uncapped commission structure with performance-based earning opportunities.
• 401(k) with company match.
• Health, dental, vision, and life insurance.
• Paid time off and employee discounts.
• Paid training and ongoing professional development.
• Opportunities for advancement.

Why Work Here

Kassel Motorsports focuses on high-value European automotive service, strong customer relationships, and doing the job right rather than operating as a volume-driven shop. You’ll work with a passionate, enthusiast-driven team in a professional environment while having a direct impact on customer experience, shop performance, and continued growth.

Additional Requirements

Some positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client’s lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.