Motor Vehicle CSR I: Licensing, Titling & Testing Champion

State of Arizona Enterprise Technology (ASET); Show Low (AZ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Sick leave

Vacation with 10 paid holidays per yr

Paid Parental Leave

Health and dental insurance

Retirement plan

Life insurance

Long-term disability insurance

Optional employee benefits

Job summary

Arizona Department of Transportation is seeking a Customer Service Representative in Show Low, AZ to provide motor vehicle services at the local MVD field office. Responsibilities include processing credentials, answering questions, and ensuring timely, accurate service in accordance with ADOT policies and statutes.

The CSR roles require attention to detail, data entry, and the ability to adapt to process changes while maintaining security of personal data.

Qualifications

• KSAs: knowledge to learn ADOT / MVD rules, regulations, processes, and procedures.
• Ability to execute customer service principles and best practices.
• Ability to adapt to and embrace a changing environment.

Responsibilities

• Process credentials and title work including examining documents for accuracy, validity and security.
• Answer customer questions and provide service for vehicle or credential records; data entry and review.
• Administer testing including operator knowledge and skills testing; conduct level 1 vehicle inspections.
• Determine, collect, and evaluate fees and use accounting procedures to balance accounts.

Skills

Verbal communication

Written communication

Typing

Job description

Arizona Department of Transportation is seeking a Customer Service Representative in Show Low, AZ to provide motor vehicle services at the local MVD field office. Responsibilities include processing credentials, answering questions, and ensuring timely, accurate service in accordance with ADOT policies and statutes.

The CSR roles require attention to detail, data entry, and the ability to adapt to process changes while maintaining security of personal data.