Entry-Level MVD Customer Service Rep – Licensing & Titles

Arizona Department of Administration; Surprise (AZ); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Sick leave

Vacation with 10 paid holidays per yer

Paid Parental Leave-Up to 12 weeks per

Health and dental insurance

Retirement plan

Life insurance and long-term disaiblty

Job summary

Arizona Department of Transportation (ADOT) is hiring Customer Service Representatives to support Motor Vehicle services at the Surprise field office. Roles cover licensing, titling, testing, and permits, with emphasis on accuracy, security, and policy adherence.

CSR 1 focuses on entry-level training, while CSR 3 requires about one year of MVD experience or completed training with performance standards. Join a team dedicated to reliable public service and safety.

Qualifications

• Verbal and written communication with a customer centric focus.
• Typing on a keyboard at a rate to keep up with expected productivity.

Responsibilities

• Process credentials and title work with accuracy and security per ADOT/MVD rules.
• Answer customer questions and support vehicle records; data entry and review.
• Administer testing including operator knowledge testing and VIN validation.
• Determine, collect, and evaluate fees while balancing accounts; protect PII and inventory.
• Participate in process improvement to increase efficiency and reduce costs.

Skills

Verbal and written communication

Typing and keyboarding

Job description

Arizona Department of Transportation (ADOT) is hiring Customer Service Representatives to support Motor Vehicle services at the Surprise field office. Roles cover licensing, titling, testing, and permits, with emphasis on accuracy, security, and policy adherence.

CSR 1 focuses on entry-level training, while CSR 3 requires about one year of MVD experience or completed training with performance standards. Join a team dedicated to reliable public service and safety.