MVD Customer Service Specialist — Licensing & Titles

AZ State Jobs; Surprise (AZ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Sick leave

Vacation

Parental Leave

Health insurance

Retirement plan

Life insurance

Disability insurance

Job summary

Arizona Department of Transportation seeks Customer Service Representatives at a Surprise, AZ MVD field office to assist the public with licensing, titling, testing and permits, ensuring timely, accurate service.

CSR1 is an entry-level position; CSR3 requires one year of MVD experience or completed training, with adherence to performance standards. Employees process credentials, answer questions, collect fees and protect personal information, while following ARS Title 28 and MVD policies.

Qualifications

• Customer service skills and ability to work with the public.
• Must possess and maintain a valid driver's license.
• CSR3 requires one year previous MVD experience or completion of training with adherence to performance standards.

Responsibilities

• Learn to process credentials and title work with accuracy and security.
• Answer customer questions and provide service for vehicle records.
• Administer testing and conduct level 1 vehicle inspections.

Skills

Verbal communication

Written communication

Typing speed

Customer service

Adaptability

Office software

Job description

Arizona Department of Transportation seeks Customer Service Representatives at a Surprise, AZ MVD field office to assist the public with licensing, titling, testing and permits, ensuring timely, accurate service.

CSR1 is an entry-level position; CSR3 requires one year of MVD experience or completed training, with adherence to performance standards. Employees process credentials, answer questions, collect fees and protect personal information, while following ARS Title 28 and MVD policies.