Motion Automation CSR II: Strategic Customer Advocate

USA MOT Motion Industries, Inc.; Eden Prairie (MN); Sur place; USD 32 000 - 40 000; Plein temps

Résumé du poste

Motion Industries is seeking a Customer Service Representative II in Minnesota to determine and meet customer expectations. You will respond to inquiries, provide quotes, and process orders, while negotiating prices within approved guidelines.

The role may involve guiding less experienced reps and supporting specific customers. The position emphasizes reliability, communication, and strong computer skills, with opportunities to influence gross profit and improve processes.

Qualifications

• High school diploma or GED plus 3–5 years of related experience.
• Ability to handle customer inquiries and quotes.
• Experience with order entry and processing.
• Strong negotiation and pricing within company guidelines.
• Excellent communication and customer service skills.

Responsabilités

• Responds to customer inquiries regarding products and provides quotes.
• Places customer orders via phone, fax, email, or in person.
• Negotiates sale prices and adjusts non-contract pricing within guidelines.
• Maintains inventory awareness and expedites backorders.
• Assists other customer service representatives as needed.

Connaissances

Communication skills

Negotiation skills

Multi-tasking

Computer skills

Attention to detail

Formation

High school diploma or GED

Description du poste

Motion Industries is seeking a Customer Service Representative II in Minnesota to determine and meet customer expectations. You will respond to inquiries, provide quotes, and process orders, while negotiating prices within approved guidelines.

The role may involve guiding less experienced reps and supporting specific customers. The position emphasizes reliability, communication, and strong computer skills, with opportunities to influence gross profit and improve processes.