Industrial Automation Customer Service Specialist II

Motion Industries (MOT); Eden Prairie (MN); On-site; USD 32,000 - 40,000; Full time

Job summary

Motion Industries in Eden Prairie, MN is seeking a Customer Service Representative II to ensure customer expectations are met. You will respond to inquiries, provide quotes, and enter orders by phone, fax, email, or in person.

The role emphasizes reliability, communication, and negotiation while supporting inventory and shipping accuracy. Ideal candidates bring strong computer skills and the ability to multi-task in a fast-paced environment.

Qualifications

• Requires a high school diploma or GED with 3–5 years of related experience.
• Strong written and verbal communication with customer focus.
• Ability to multi-task and handle diverse customer needs.

Responsibilities

• Respond to customer inquiries, provide quotes, and handle order entry.
• Place customer orders by phone, fax, email, or walk-in.
• Influence gross profit through price negotiations within parameters.
• Build relationships to drive repeat business and improve processes.
• Source products and determine cost-effective shipping methods.
• Expedite backorders and assist with returns as needed.
• Support other reps and address customer needs with accuracy.

Skills

Communication skills

Reliability

Time management

Multi-tasking

Computer skills

Negotiation skills

Attention to detail

Education

High school diploma or GED

Tools

MS Office

Job description

Motion Industries in Eden Prairie, MN is seeking a Customer Service Representative II to ensure customer expectations are met. You will respond to inquiries, provide quotes, and enter orders by phone, fax, email, or in person.

The role emphasizes reliability, communication, and negotiation while supporting inventory and shipping accuracy. Ideal candidates bring strong computer skills and the ability to multi-task in a fast-paced environment.