Mortgage Servicing Agent - Mon-Fri, Day-1 Benefits

Mmbba

Indianapolis (IN)

Hybrid

USD 28,000 - 30,000

Full time

13 days ago

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Benefits offered by this job

Medical and dental insurance

401K

Life and AD&D

Voluntary Disability

PTO 15 days per year

11 paid holidays per year

Stock purchase discounts

Job summary

Leidos is seeking a full-time Mortgage Servicing Customer Service Representative in Indianapolis, IN to support HUD's FHA programs. You will help borrowers and the public by answering calls and emails and guiding them through FHA guidelines.

The role requires strong written and verbal communication, the ability to navigate multiple computer systems, and attention to detail. Benefits include medical/dental insurance, 401K, life insurance, paid time off, holidays, and stock purchase discounts,

Qualifications

High School diploma or GED.
Minimum of 2 years mortgage servicing work history.
Minimum of 1 year of contact center or telephone customer service experience.
Ability to obtain a Public Trust Security clearance (credit check and background investigation).

Responsibilities

Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures.
Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests.
Follow standard operating procedures for various topics, systems, and contact channels.
Document all of your contacts in a database.
Keep up to date on FHA mortgage processes and procedures.