Mortgage Servicing - Customer Service Representative

Leidos Inc; Indianapolis (IN); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical and dental insurance

401K

Paid Time Off (PTO)

Discounted stock purchase plan

Voluntary overtime

Job summary

A leading service provider is seeking a full-time Mortgage Servicing Customer Service Representative to join their team in Indianapolis, IN. The role involves providing exceptional customer service, handling inquiries related to FHA guidelines, and documenting interactions. Candidates must have at least 2 years of mortgage servicing experience and 1 year in a contact center. The pay for this position ranges from $18 to $20 per hour, offering benefits from day one along with paid time off and company-sponsored training.

Qualifications

• Minimum of 2 years of mortgage servicing work history.
• 1 year of contact center or telephone customer service experience.
• Ability to obtain a Public Trust Security clearance.

Responsibilities

• Provide excellent customer service regarding FHA guidelines.
• Document all interactions in a database.
• Stay updated on FHA mortgage processes.

Skills

Customer service skills

Knowledge of FHA guidelines

Contact center experience

Education

High School diploma or GED

Job description

Job Overview

Leidos is seeking full-time Mortgage Servicing Professionals at the FHA Resource Center in Indianapolis, IN.

Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

Benefits

• Monday – Friday schedule with no weekend work.
• Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
• Immediate and ongoing training to support your success.
• Discounted Leidos stock purchase and other Employee Discounts.
• Company-wide career mobility.
• Company-sponsored Public Trust eligibility upon hire.
• Voluntary overtime may be available based on business needs.
• Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.
• 11 paid holidays per year.

Schedule and Hours

• Full-time (30–40 hours a week).
• 10:00 a.m. – 6:30 p.m. ET in Indianapolis, IN (subject to change based on customer needs).

Responsibilities

• Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures.
• Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all of your contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.

Required Qualifications

• High School diploma or General Educational Development (GED) certificate.
• Minimum of 2 years of mortgage servicing work history (e.g., loan servicing specialist, loss mitigation specialist).
• Minimum of 1 year of contact center experience or telephone customer service experience.
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
• Ability to work an 8‑hour shift (including a 30‑minute lunch break), Monday – Friday, based on business needs.

Desired Qualifications

• FHA knowledge/experience.
• Contact Center experience (Omnichannel).

Pay

The pay for this position is $18‑$20 per hour.

This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.