Bilingual Mortgage Servicing Customer Service Representative

Mmbba; Indianapolis, Northern (IN, KY); Hybrid; USD 63,039,000 - 65,904,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K

Life insurance

AD&D

Disability insurance

PTO & holidays

Stock purchase

Career mobility

Public Trust eligibility

Job summary

Leidos is seeking a full-time Mortgage Servicing Customer Service Representative in Indianapolis, IN. The role supports HUD FHA guidelines and requires bilingual English/Spanish communication.

Provides customer service via calls and emails, using a knowledge base to respond accurately and updating records in a database. The position offers a Monday–Friday schedule, comprehensive benefits, training, and opportunities for career mobility.

Qualifications

• High School diploma or GED is required.
• Minimum of 2 years mortgage servicing experience (e.g., loan servicing) is required.
• Minimum 1 year of contact center or telephone customer service experience.
• Ability to obtain a Public Trust Security clearance (credit check and background investigation).
• Monday–Friday schedule, based on business needs.

Responsibilities

• Provide excellent customer service via calls and emails on FHA guidelines and procedures.
• Use the knowledge base to locate answers and acknowledge client requests.
• Follow SOPs for topics, systems, and contact channels.
• Document all contacts in a database.
• Stay up to date on FHA mortgage processes and procedures.

Skills

Bilingual EN/ES

Customer service

Excellent communication

Typing 40 WPM

Education

High School diploma or GED

Job description

Leidos is seeking full-time Bilingual Mortgage Servicing Professionals at the FHA Resource Center in Indianapolis, IN.

Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

What’s in it for you?

• Monday - Friday schedule with no weekend work.
• Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
• Immediate and ongoing training to support your success.
• Discounted Leidos stock purchase and other Employee Discounts.
• Company-wide career mobility.
• Company-sponsored Public Trust eligibility upon hire.
• Voluntary overtime may be available based on business needs.
• Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.
• 11 paid holidays per year.

Mortgage Servicing opportunities available:

• 10:00 am - 6:30 pm ET in Indianapolis, IN (subject to change based on customer needs).

As a Mortgage Servicing Customer Service Representative, you will:

• Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures.
• Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all of your contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.

To be a successful Mortgage Servicing Customer Service Representative, you will possess:

• The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.
• Excellent time management skills and dependability.
• Strong written and verbal communication skills, including telephone etiquette.
• Keyboarding proficiency of at least 40 words per minute.

Required Qualifications:

• High School diploma or General Educational Development (GED) certificate.
• Minimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist).
• Minimum of 1 year of contact center experience or telephone customer service experience.
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
• Monday - Friday, based on business needs.
• Bilingual in English and Spanish - verbal and written.

Desired Qualifications:

• FHA knowledge/experience.
• Contact Center experience (Omnichannel).

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.

**The pay for this position is approximately between $22.00 to $23.00 per hour.**

This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits.

# HUDFHA

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

August 25, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retire...

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.