FHA Mortgage Origination Specialist

Mmbba; Indianapolis (IN); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical and dental insurance

401K

Life, AD&D

Voluntary Disability plans

Immediate training

Discounted Leidos stock purchase

Career mobility

Public Trust eligibility upon hire

Voluntary overtime

PTO 15 days/year

11 paid holidays

Job summary

Leidos is seeking a Mortgage Origination Customer Service Representative in Indianapolis, IN to support HUD’s FHA guidelines. You will leverage mortgage knowledge to assist clients, document interactions, and stay current with FHA processes.

The role emphasizes excellent customer service, multi-system navigation, and adherence to procedures, with on-site duties in Indianapolis and comprehensive benefits.

Qualifications

• High School diploma or GED required.
• Minimum 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer).
• Minimum 1 year of contact center experience or telephone customer service experience.
• Ability to obtain a Public Trust Security clearance, including a credit check and background investigation.

Responsibilities

• Provide excellent customer service, answering calls and emails from lending industry and the public on FHA guidelines and procedures.
• Use knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge client requests.
• Follow standard operating procedures for topics, systems, and contact channels.
• Document all contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.

Skills

System navigation

Time management

Communication skills

Typing 40 wpm

Telephone etiquette

Education

High School diploma or GED

Job description

Leidos is seeking a Mortgage Origination Customer Service Representative in Indianapolis, IN to support HUD’s FHA guidelines. You will leverage mortgage knowledge to assist clients, document interactions, and stay current with FHA processes.

The role emphasizes excellent customer service, multi-system navigation, and adherence to procedures, with on-site duties in Indianapolis and comprehensive benefits.