Housing Support Specialist - Mon-Fri, On-Site Indy

Leidos; Indianapolis (IN); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical and dental insurance

401K plans

Life & AD&D insurance

PTO 15 days per year

11 paid holidays per year

Immediate training

Job summary

Leidos is seeking a full-time Customer Service Representative at our FHA Resource Center in Indianapolis, IN. You will assist renters, homebuyers, and homeowners with housing requests, learning HUD programs through ongoing training and delivering excellent service.

Responsibilities include handling calls and emails on housing and FHA mortgages, following SOPs, and documenting interactions in our internal system.

Qualifications

• Minimum of 2 years of experience in a high-volume contact center environment, including responding to customer complaints.
• High School diploma or GED.
• Experience following Standard Operating Procedures (SOPs).
• Experience navigating knowledge bases, FAQs, and internal support tools.
• Ability to obtain a Public Trust Security clearance including a credit check and background investigation.

Responsibilities

• Reply to calls and emails from the public on housing and FHA mortgages.
• Utilize knowledge base and SOPs to answer customer requests.
• Deliver excellent customer service in a high-volume call center, including handling customer complaints.
• Document customer email and phone communications within an internal database.

Skills

Customer service

Written communication

Time management

Multitasking

Education

High School diploma or GED

Tools

MS Office

Job description

Leidos is seeking a full-time Customer Service Representative at our FHA Resource Center in Indianapolis, IN. You will assist renters, homebuyers, and homeowners with housing requests, learning HUD programs through ongoing training and delivering excellent service.

Responsibilities include handling calls and emails on housing and FHA mortgages, following SOPs, and documenting interactions in our internal system.