HUD Housing Support Specialist (On-Site)

Leidos Inc; Indianapolis (IN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K

Life Insurance

AD&D

Training

Stock discounts

Career mobility

Public Trust eligibility

Overtime may be available

PTO 15 days

11 paid holidays

Job summary

Leidos is seeking a full-time Customer Service Representative at the FHA Resource Center in Indianapolis, IN. The role supports HUD's Office of Single-Family Housing, assisting renters, homebuyers and homeowners with housing requests, and providing access to FHA mortgage program resources.

The position is on-site, with a weekday schedule (11:30am–8:00pm may be required) and a pay rate of $19.42 per hour, plus comprehensive benefits and training to ensure success in a high-volume call center.

Qualifications

• Minimum of 2 years of experience in a high volume contact center environment.
• High School diploma or General Educational Development (GED) certificate.
• Experience following Standard Operating Procedures (SOPs) to ensure accurate and consistent responses.
• Experience navigating and utilizing knowledge bases, FAQs, and internal support tools to provide timely and accurate information.
• Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Responsibilities

• Reply to calls and emails from the public on housing and FHA mortgages.
• Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
• Deliver excellent customer service in a high-volume call center, including responding to customer complaints.
• Document customer email and phone communications within an internal database.

Skills

Customer service

MS Office

Communication

Time management

Typing 40 wpm

Education

High school diploma / GED

Tools

Knowledge base tools

SOPs adherence

Job description

Leidos is seeking a full-time Customer Service Representative at the FHA Resource Center in Indianapolis, IN. The role supports HUD's Office of Single-Family Housing, assisting renters, homebuyers and homeowners with housing requests, and providing access to FHA mortgage program resources.

The position is on-site, with a weekday schedule (11:30am–8:00pm may be required) and a pay rate of $19.42 per hour, plus comprehensive benefits and training to ensure success in a high-volume call center.