Mortgage Services & Operations Specialist

Citizens; Irving (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid time off

Tuition assistance

401(k) with match

Job summary

Citizens is hiring for an on-site mortgage lending operations role in Irving, TX. You will coordinate processing, underwriting, and closing activities, ensuring adherence to policies while supporting borrowers and internal partners to meet customer needs.

The role requires 1+ year of customer service or sales experience and a high school diploma. Training schedule is Monday–Friday, with hours aligned to a first shift, leading to a stable 40-hour workweek.

Qualifications

• One or more years of customer service or sales experience.
• Willingness to work a schedule that is primarily Monday-Friday 1st shift.

Responsibilities

• Coordinates all mortgage lending operations and activities, such as processing applications and scoring credit, within an organization to ensure compliance with organizational guidelines and policies.
• Reviews, analyzes, and modifies overall operational systems and procedures relevant to the mortgage lending function.
• Performs traditional mortgage operations and functions, such as processing, underwriting, closing and post-closing, within the mortgage lending operations area; coordinates these activities with other functional areas (e.g. legal services).
• Supervises borrowers, brokers, and internal partners to deliver services and meet customer needs.

Skills

Customer service

Education

High School/GED

Job description

Citizens is hiring for an on-site mortgage lending operations role in Irving, TX. You will coordinate processing, underwriting, and closing activities, ensuring adherence to policies while supporting borrowers and internal partners to meet customer needs.

The role requires 1+ year of customer service or sales experience and a high school diploma. Training schedule is Monday–Friday, with hours aligned to a first shift, leading to a stable 40-hour workweek.