Mortgage Customer Service Specialist

Citizens Financial; Irving (TX); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Tuition assistance

401(k) match

Employee stock purchase

Career progression

Competitive benefits

Job summary

Citizens Bank in Irving, TX is hiring for an on-site role in mortgage lending operations. You will coordinate applications, review credit scoring, and ensure compliance with policies while supporting borrowers, brokers, and internal partners.

The role requires 1+ year of customer service or sales experience, a High School/GED, and a Monday–Friday schedule. Pay rate is $22 per hour with a 40-hour workweek, and training will occur on-site in Irving, TX.

Qualifications

• 1+ years of customer service or sales experience.
• Willingness to work a Monday-Friday schedule.
• High School/GED required.

Responsibilities

• Coordinate mortgage lending operations, including applications processing and credit scoring.
• Review and modify mortgage lending procedures and systems.
• Perform mortgage operations (processing, underwriting, closing, post-closing) and coordinate with legal teams.
• Supervise borrowers, brokers, and internal partners to deliver services and meet customer needs.

Skills

Customer service

Sales experience

Education

High School/GED

Job description

As an employee of Citizens Bank, you become a part of an organization committed to serving customers, colleagues, and communities in which we do business. Citizens Bank is an established and successful financial services company. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

What we offer :

• Competitive salary with outstanding benefits such as medical, dental, and generous Paid Time Off policy
• A total rewards package that includes up to $7k/year in tuition assistance
• Opportunities to grow your career with a company that values career progression
• Access to 401(k) with corporate match and Employee Stock Purchase Program
• Access to best-in-class colleague offers on Citizens Bank products and service.

Primary responsibilities include :

• Coordinates all mortgage lending operations and activities, such as processing applications and scoring credit, within an organization to ensure compliance with organizational guidelines and policies.
• Reviews, analyzes, and modifies overall operational systems and procedures relevant to the mortgage lending function.
• Performs traditional mortgage operations and functions, such as processing, underwriting, closing and post-closing, within the mortgage lending operations area; coordinates these activities with other functional areas (e.g. legal services).
• Supervises borrowers, brokers, and internal partners to deliver services and meet customer needs.

Qualifications, Education, Certifications and/or Other Professional Credentials

Tentative start date 11/2/2026

• Willingness to work a schedule that is primarily Monday-Friday 1st shift.
• One or more years of customer service or sales experience.
• High School/GED

Hours & Work Schedule

Hours per Week: 40

Work Schedule: First 8 weeks of training: Monday-Friday 8:00 AM to 5:00 PM CST

Post training: Monday-Friday 10:30 AM to 7:00 PM CST

Pay Rate : $22 per hour

This role will be on site in Irving, TX