On-Site Mortgage Support & Credit Specialist

AT&T; Seattle (WA); On-site; USD 61,992,000 - 64,747,200; Full time

Job summary

AT&T in Irving, TX is seeking on-site Customer Service Representatives with mortgage experience for a long-term contract. The role is full-time, with hours 9:30am–6:00pm, Monday through Friday, no weekends, and a pay rate of $22 per hour.

Candidates should have call center experience and a strong work ethic, plus the ability to handle a busy environment and complete data-entry tasks. Responsibilities include handling customer inquiries by phone, researching documentation for verifications, and

Qualifications

• Experience in call centers and handling customer inquiries.
• Mortgage or real estate background preferred.
• Strong numeric and data-entry skills.

Responsibilities

• Resolve customer problems by telephone.
• Process word processing and data entry.
• Interface with customers regarding inquiries and complaints.
• Research internet for verification documentation.
• Answer routine questions about products and services.
• Escalate concerns in a timely fashion.
• Analyze credit files to determine data issues.
• Perform support functions for department processes.
• Follow defined procedures to complete daily tasks.
• Use basic communication to address clients and team members.
• Operate as an individual contributor under direct supervision.
• Perform other duties as assigned by management

Skills

Call center experience

Customer service

Mortgage experience

Education

High school diploma

Job description

AT&T in Irving, TX is seeking on-site Customer Service Representatives with mortgage experience for a long-term contract. The role is full-time, with hours 9:30am–6:00pm, Monday through Friday, no weekends, and a pay rate of $22 per hour.

Candidates should have call center experience and a strong work ethic, plus the ability to handle a busy environment and complete data-entry tasks. Responsibilities include handling customer inquiries by phone, researching documentation for verifications, and